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How do I correct equipment listed on profile?
1714 8 2019-11-25
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OK_Keith
lvl.4
Flight distance : 243609 ft
United States
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How do I fix the equipment shown on my profile?  I no longer have the Mavic Air or Osmo gimbal.  I have a Mavic 2 Pro, Osmo Pocket, and am picking up an Osmo Action today.

Here is what it shows on my sidebar now:



2019-11-25
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DJI Natalia
Administrator

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Hi there, may we confirm that did you activate the Mavic2 Pro and Osmo Action by your DJI account (the email account that you registered the forum)? If yes, the equipment icon will show on your sidebar.
As for the Mavic Air and the Osmo Mobile2, it because you activated the equipment via your forum account, so the icons are there, we'll confirm it with the related team to know if it can be removed or not. Thanks.
2019-11-25
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OK_Keith
lvl.4
Flight distance : 243609 ft
United States
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DJI Natalia Posted at 11-25 18:21
Hi there, may we confirm that did you activate the Mavic2 Pro and Osmo Action by your DJI account (the email account that you registered the forum)? If yes, the equipment icon will show on your sidebar.
As for the Mavic Air and the Osmo Mobile2, it because you activated the equipment via your forum account, so the icons are there, we'll confirm it with the related team to know if it can be removed or not. Thanks.

I did activate my Osmo Action yesterday and it shows up now.  My Mavic 2 Pro was registered new from my purchase from BestBuy last year and I purchased Care Refresh for it, but it is not showing up.  And yes I sold my Mavic Air and Osmo Mobile2.
2019-11-26
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DJI Natalia
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OK_Keith Posted at 11-26 05:43
I did activate my Osmo Action yesterday and it shows up now.  My Mavic 2 Pro was registered new from my purchase from BestBuy last year and I purchased Care Refresh for it, but it is not showing up.  And yes I sold my Mavic Air and Osmo Mobile2.

Hi, thank you for your information, I have forwarded it to the related team for a check, the issue will be solved soon, please don't worry.
2019-11-27
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MavicZoom
lvl.4
Flight distance : 1063 ft
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United States
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Same here purchased the Mavic 2 Zoom at Christmas and activated it and it does not show up either.
1-25 14:53
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Peter.ppl.dream
lvl.1

United Kingdom
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Hello guys,
I have same problem...I activated yesterday my mavic air (New drone) and not showing on my profile. I use same email address.
Please. Can anyone help me with this issue?
Thank you in advance.

Best regards,
Peter
2-16 12:10
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DJI Natalia
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Peter.ppl.dream Posted at 2-16 12:10
Hello guys,
I have same problem...I activated yesterday my mavic air (New drone) and not showing on my profile. I use same email address.
Please. Can anyone help me with this issue?

Hi Peter, I've sent you a PM, please let us know the SN of your Mavic Air, we'll help you check it. Thanks.
2-16 19:56
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DJI Natalia
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MavicZoom Posted at 1-25 14:53
Same here purchased the Mavic 2 Zoom at Christmas and activated it and it does not show up either.

Hi there, sorry for the late response, I've sent you a PM, kindly please check it and provde the SN of your drone, we'll help you solve the issue.
2-16 19:58
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Peter.ppl.dream
lvl.1

United Kingdom
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DJI Natalia Posted at 2-16 19:56
Hi Peter, I've sent you a PM, please let us know the SN of your Mavic Air, we'll help you check it. Thanks.

I respond to PMfrom you.
Thank you.
2-18 21:49
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