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DJI Osmo 3 issue
414 3 2019-11-25
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Louis Piatzo
lvl.1
Flight distance : 135 ft
France
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Hi,

I just bought the DJI Osmo 3 but i'm disturbed by the lack of being able to use ultrawide camera and optical zoom on my Huawei Mate 20 pro. Furthermore, as huawei is a chinese company such as DJI it's strange that there is still no compatibility, will it be able soon ?

Thank you, Louis.
2019-11-25
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi. I am sorry for the trouble this has caused and thank you for reaching out. This is not the experience, I wanted you to have with your DJI Osmo Mobile 3. I will be forwarding this thread to our designated DJI department for further testing and development. Thank you for our understanding.
2019-11-25
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Pantherclaw
New

United States
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I just bought the gimbal today and my gimbal won’t activate as in it won’t let me connect through app. It won’t let me log in no matter how many times i do the login and capcha verification code, the gimbal is just loose motors won’t turn on and i can’t use any of the controls at all....? Any advice i have even tried YouTube tutorials and it just won’t do anything.......?
1-5 17:18
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DJI Mindy
Administrator
Flight distance : 7 ft
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Pantherclaw Posted at 1-5 17:18
I just bought the gimbal today and my gimbal won’t activate as in it won’t let me connect through app. It won’t let me log in no matter how many times i do the login and capcha verification code, the gimbal is just loose motors won’t turn on and i can’t use any of the controls at all....? Any advice i have even tried YouTube tutorials and it just won’t do anything.......?

Hi Pantherclaw, sorry for the troubles on activating, may we have a short video for further support?
1-5 23:37
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