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I downloaded the New Firmware V01.10.00.20
775 5 2019-11-29
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Roger1167
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United States
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Downloaded the New Firmware V01.10.00.20    I have the iphone 11.  What should I do?
2019-11-29
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DJI Paladin
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Flight distance : 318 ft

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Thank you for reaching out to DJI Forum. With regards to this matter. As of the moment the iPhone 11 is not yet listed as recommended mobile device for the DJI Osmo Pocket, there is a possibility that this mobile device  would work but since it's not yet tested by DJI we guarantee if it will work all the time. If you have any issue or concern with the new firmware. Please don't hesitate to post it here at DJI Forum. We are to help you. This is the list of the recommended mobile device for the DJI Osmo Pocket. Thank you.

2019-11-29
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Curt1591
First Officer
Thailand
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DJI Paladin Posted at 11-29 16:33
Thank you for reaching out to DJI Forum. With regards to this matter. As of the moment the iPhone 11 is not yet listed as recommended mobile device for the DJI Osmo Pocket, there is a possibility that this mobile device  would work but since it's not yet tested by DJI we guarantee if it will work all the time. If you have any issue or concern with the new firmware. Please don't hesitate to post it here at DJI Forum. We are to help you. This is the list of the recommended mobile device for the DJI Osmo Pocket. Thank you.

[view_image]

If one was to read the forums, one might believe that the issue is the firmware, not the phone.
2019-11-29
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Aboveclouds
First Officer

Spain
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DJI Paladin Posted at 11-29 16:33
Thank you for reaching out to DJI Forum. With regards to this matter. As of the moment the iPhone 11 is not yet listed as recommended mobile device for the DJI Osmo Pocket, there is a possibility that this mobile device  would work but since it's not yet tested by DJI we guarantee if it will work all the time. If you have any issue or concern with the new firmware. Please don't hesitate to post it here at DJI Forum. We are to help you. This is the list of the recommended mobile device for the DJI Osmo Pocket. Thank you.

[view_image]

Too bad samsung doesn't  sell many phones, else Dji could consider supporting those phones too
2019-11-30
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Curt1591 Posted at 11-29 16:38
If one was to read the forums, one might believe that the issue is the firmware, not the phone.

Hi. Thank you for the additional insights. The best thing we can do is provide information that can help improve the user experience. Thank you for your valued support.
2019-12-2
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Aboveclouds Posted at 11-30 01:49
Too bad samsung doesn't  sell many phones, else Dji could consider supporting those phones too

Hi. Thank you for your additional insights with regards to this matter. Rest assure that our DJI R&D department are still testing new devices to be added on the said list. Thank you for your understanding.
2019-12-2
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