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Phantom 3 Standard camera issue
514 12 2019-12-3
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toddhenehan
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United States
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Gimble is going crazy, turning and twisting. Camera link on app is greyed out. States gimble overloaded. Not sure what to do?

2019-12-3
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Peterx
Captain
Flight distance : 1497290 ft
Germany
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Does a crash happened before that issue? What FW version is on AC/RC ? If you power off the AC can you move the cam freely? How does the flexcalbe look?
2019-12-3
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DJI Paladin
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Flight distance : 318 ft

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Hi. I am sorry for the trouble that your DJI Phantom 3 Standard has caused. Prior from getting this issue, was there any hard landing or crash that happened on the drone? I would recommend, please try to calibrate the gimbal to isolate the issue. Please keep us posted for further assistance. Thank you.
2019-12-3
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fansb797f883
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United States
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DJI Paladin Posted at 12-3 11:10
Hi. I am sorry for the trouble that your DJI Phantom 3 Standard has caused. Prior from getting this issue, was there any hard landing or crash that happened on the drone? I would recommend, please try to calibrate the gimbal to isolate the issue. Please keep us posted for further assistance. Thank you.

Yes I flew it into a tree, no physical damage to drone that I can see, is it possible to fly the drone without the camera/gimbal assembly? I removed the camera/gimbal assembly and now I cannot link AC with RC?
2019-12-5
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fansb797f883
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United States
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DJI Paladin Posted at 12-3 11:10
Hi. I am sorry for the trouble that your DJI Phantom 3 Standard has caused. Prior from getting this issue, was there any hard landing or crash that happened on the drone? I would recommend, please try to calibrate the gimbal to isolate the issue. Please keep us posted for further assistance. Thank you.

Yes crash into tree, states gimbal disconnected, watched all of the you tube videos, nothing helps the dancing gimbal/camera issue.
2019-12-5
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fansb797f883
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United States
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Peterx Posted at 12-3 11:02
Does a crash happened before that issue? What FW version is on AC/RC ? If you power off the AC can you move the cam freely? How does the flexcalbe look?

cable looks fine yes I can move the cam, cannot calibrate the gimbal because it states gimbal disconnected
2019-12-5
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fansb797f883
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United States
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Peterx Posted at 12-3 11:02
Does a crash happened before that issue? What FW version is on AC/RC ? If you power off the AC can you move the cam freely? How does the flexcalbe look?

app version 3.1.59, AC version 1.7.90
2019-12-5
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fansb797f883
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United States
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fansb797f883 Posted at 12-5 07:39
app version 3.1.59, AC version 1.7.90

states latest firware
2019-12-5
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fansb797f883
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fansb797f883 Posted at 12-5 07:40
states latest firware

firmware sorry
2019-12-5
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G_Sig
Captain
Flight distance : 7381024 ft
Iceland
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fansb797f883 Posted at 12-5 07:32
Yes I flew it into a tree, no physical damage to drone that I can see, is it possible to fly the drone without the camera/gimbal assembly? I removed the camera/gimbal assembly and now I cannot link AC with RC?

As long as you don't take out the wifi board it's ok.
2019-12-5
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G_Sig
Captain
Flight distance : 7381024 ft
Iceland
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G_Sig Posted at 12-5 10:27
As long as you don't take out the wifi board it's ok.



Was missing from last post.
2019-12-5
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fansb797f883
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United States
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G_Sig Posted at 12-5 10:44
[view_image]

Was missing from last post.

how to take off camera without removing wifi board? where is the wifi board?
2019-12-6
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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fansb797f883 Posted at 12-5 07:32
Yes I flew it into a tree, no physical damage to drone that I can see, is it possible to fly the drone without the camera/gimbal assembly? I removed the camera/gimbal assembly and now I cannot link AC with RC?

Hi. Thank you for the additional information and insights. With regards to the camera and gimbal, you will encounter an error message, if a component in a drone is not detected or not functioning properly. Since there is a crash on the drone. Even if the damage is not showing on the outside of the drone. The internal hardware may have been damaged. I would recommend you to contact our DJI support team to start up a ticket at ( https://www.dji.com/support?site=brandsite&from=nav ) for further assistance. Please note that the repair cost will depend on the said warranty period of the drone otherwise, valid charges will apply. Again, I am sorry for the trouble and thank you for your understanding.
2019-12-6
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