JPAX
New
United States
Offline
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I called and spoke with someone in Ronin support. At first he tried to tell me that smooth track was in Motor Paramaters > Basic > More. Uhhhh. There are 8 options there (attitude, gyro, etc), none of which are SmoothTrack, and each have Pan, Tilt, Roll. So he tried to tell me that the one-button "Smooth Track" was now the 24 options listed here. I pushed back because there's no way one button turned into 24, and he put me on hold again, and when he came back he'd changed his mind and said "Smooth Track is now always on, so you don't need any button for it." So I asked how to turn it off, which has been an option on the Ronin since day 1. "You can't turn it off." Uhhhhhh, I'm pretty sure that doesn't sound right either. On hold again. And he comes back and says he doesn't know, and that he is the only Ronin S support person, so I'm out of luck. His supervisor, who he says isn't actually a support person, will call me today or tomorrow. Not sure what that person will do, if the actual support guy obviously has no idea what on earth is going on. SUPER frustrating. 33 more minutes wasted, after almost two fruitless hours of searching online. Thanks, DJI! |
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