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Locks not working DJI made worse
324 1 2019-12-5
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fansdbcaa997
lvl.1
Canada
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Anyone have an issue with the locks on an axis?
I bought my Ronin SC and one of the locks was not working in on direction.

They gave me a shipping label to ship back for warranty repair. I’ve just received it yesterday and is even worse. They fixed the lock on one axis in the direction it was failing but now will not lock to stop it from moving in the other directions as well as another position not locking at all.

What are the chances of them just sending me a new one perhaps without defects? Considering I paid to have a properly functioning gimbal.

Video link to the first problem - https://youtu.be/6RNL8K4w7Js

Video link after their repair - https://youtu.be/XHB8bxMLwl8
2019-12-5
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DJI Thor
Administrator
Flight distance : 13602 ft
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I am sincerely sorry for the difficulties that you had encountered with us, this has fulfilled us with regret. I noticed that we had recreated a new escalated case for you, please kindly send in again. I will also keep an eye on the case. If you have further assistance needed, please kindly let me know, I will do my best to help.
2019-12-5
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