DJI Thor
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Flight distance : 13602 ft
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aldoojonathan Posted at 1-13 01:07
is this issue, caused the image freeze, signal down, stop record on google and air unit?
so, what do you suggest to do? is downgrade the firmware will work? google or air unit? thanks.
Hi, the issue that the OP mentioned was just a display error, it doesn't relate to the issues you experienced.
The new firmware v01.00.03.00 has been released, please update the firmware and check again.
If the issue persists, please provide the following info for further checking on this case:
1. Please provide the specific location, date and time (precise to which min) of this flight;
2. Did the control lose? If so, please help confirm if it is the control or the transmission lost first;
3. Please upload both the video from the Goggles and Air Unit;
4. The picture of the built aircraft;
5. The way of powering to the Air Unit, and the way that the Air Unit connects the controller;
6. Please kindly connect the Air Unit, Goggles and controller to DJI Assistant 2 and export the log of the flight, upload to Dropbox/Google Drive and provide us with the link.
7. How many times the unit was powering on/off after the issue happened.
We'd love to have our engineers check this case. We look forward to hearing back from you.
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