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Video playing problem
329 5 2019-12-8
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djiuser_jK2eHfkXX3fu
lvl.2
Flight distance : 151243 ft
Croatia
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After flight SD card content downloaded to desktop.
Last footage won't play (codec problem) with various players.
Card inserted to mini, mini started, then stopped.
Footage downloaded again, works!?.
Anyone with that problem?
2019-12-8
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DJI Gamora
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Hi, thank you for bringing this query to us. We're deeply sorry for the inconvenience that this has caused you. May I please ask what is the brand of the SD card you are currently using? Also, can you please try to backup all of your files then try to reformat your SD card and try to see if the problem persists? Please keep us posted for us to help you further. Thank you!
2019-12-8
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mmst
lvl.2
Flight distance : 151243 ft
Croatia
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DJI Gamora Posted at 12-8 09:31
Hi, thank you for bringing this query to us. We're deeply sorry for the inconvenience that this has caused you. May I please ask what is the brand of the SD card you are currently using? Also, can you please try to backup all of your files then try to reformat your SD card and try to see if the problem persists? Please keep us posted for us to help you further. Thank you!

Hi, seems that is was temporary condition, probably on the side of PC.....
No problems lately.
Thanks.
(Card is Samsung evo + 128gb)
2019-12-17
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DJI Gamora
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mmst Posted at 12-17 07:19
Hi, seems that is was temporary condition, probably on the side of PC.....
No problems lately.
Thanks.

Thank you for keeping us updated. We're glad that you already manage to isolate the issue. Please don't hesitate to reach us if you have other inquiries. Thank you for your support!
2019-12-20
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mmst
lvl.2
Flight distance : 151243 ft
Croatia
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DJI Gamora Posted at 2019-12-20 13:47
Thank you for keeping us updated. We're glad that you already manage to isolate the issue. Please don't hesitate to reach us if you have other inquiries. Thank you for your support!

Hi,

problem arises when recording is not stopped  and AC is powered off.
File is not finished, and has no length on SD card when viewed on laptop.
SD card back to AC, power on, then off, problem solved.
User error.

Regards, Mladen
1-10 09:12
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DJI Gamora
Super Moderator

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mmst Posted at 1-10 09:12
Hi,

problem arises when recording is not stopped  and AC is powered off.

Thank you for sharing these troubleshooting steps that you had provided. Great job! Thank you for your continued support!
1-11 11:56
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