Motor Squeal?
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569 5 2019-12-9
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Guybrush Threepwood
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  1#
Is anyone experiencing a high pitched motor squeal when moving the gimbal?
If I place it on my desk and gently press one side of my phone I can hear a sqeal noise. This transfers to my videos as the gimble moves.

Any ideas?
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2019-12-9
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DJI Paladin
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  2#
Hi. I am sorry for the trouble this has caused. Are you able to provide us a short video of the issue? Please keep us posted for further assistance. Thank you.
2019-12-10
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Guybrush Threepwood
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  3#
DJI Paladin Posted at 12-10 09:46
Hi. I am sorry for the trouble this has caused. Are you able to provide us a short video of the issue? Please keep us posted for further assistance. Thank you.

https://tmpfiles.org/download/33841/DJIOsmoMobile3-Squeal.mp3

Above is an MP3 recording of the sound. This was recorded by putting my phone in the gimbal, balancing it, then using the joystick to move it around in various directions.

That squeal seems to come from all the motors as they move and transfers to my audio. So when I import the final video into my projects, I have a constant sound of the motors squealing that is impossible to remove.

2019-12-10
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DJI Paladin
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  4#
Guybrush Threepwood Posted at 12-10 12:55
https://tmpfiles.org/download/33841/DJIOsmoMobile3-Squeal.mp3

Above is an MP3 recording of the sound. This was recorded by putting my phone in the gimbal, balancing it, then using the joystick to move it around in various directions.

Hi. Thank you for the update and for sharing this audio file with us. I will forward this thread and these information to the designated DJI department for us to give this the proper resolution. I will be sending you a notification once I get a reply. Again I am sorry for the trouble and thank you for your patience.
2019-12-10
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Guybrush Threepwood
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  5#
DJI Paladin Posted at 12-10 13:12
Hi. Thank you for the update and for sharing this audio file with us. I will forward this thread and these information to the designated DJI department for us to give this the proper resolution. I will be sending you a notification once I get a reply. Again I am sorry for the trouble and thank you for your patience.

Any news on this?
2019-12-20
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  6#
Guybrush Threepwood Posted at 12-20 17:33
Any news on this?

Hi. Thank you for your follow question. I have sent a PM. Please check if you have free time. Thank you.
2019-12-23
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