I regret ever buying the Inspire 2. I took a prepaid vacation to Colorado exclusively for drone photography, and the 2nd day I was there, the Zenmuse X5S camera malfunctioned. It produced what is known as jello effect (the video footage wobbles like jello, hence the name jello effect). The camera produced this effect even when the drone was grounded and perfectly still.
I immediately called DJI tech support and the person I talked to wasn’t capable of understanding anything I said either because he could barely speak English, or has no understanding of basic drone and photography concepts.
My vacation was ruined and I sent the camera to DJI which they received on 11/27. The camera is under warranty. According to DJI, it would have cost $1,296.00 to repair the camera if it were outside the warranty coverage period. DJI said, "it will take 3-6 working days for repair and test," but they still have my camera over two weeks later, and can’t give me any information whatsoever as to why it is taking so long. All they can tell me is “unfortunately, we're still waiting for the repair team’s response."
I’m done with DJI drones for awhile. I just want my camera back ASAP so I can sell this thing.
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