Michael50211
lvl.2
Flight distance : 43107 ft
United States
Offline
|
DJI Stephen Posted at 12-22 13:06
Hello and good day Michael50211. I am sorry to read and to read and to know what happened. Since this unfortunate incident happened and there was a crash that happened. I would highly recommend to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for us to be able to assist you further with regards to this issue. We have the team who would do their best to find out the reason of the said incident and then the corresponding resolution would be provided. Please note that DJI will not perform data analysis for cases occurring after the expiry of the warranty period; otherwise, valid charges will apply. Again I am sorry for the trouble and thank for your support.
Since I am on vacation and was looking forward to flying I went out and bought another air and did the setup downloaded all firmwares for controller and Air and guess what it did the exact same thing. We were flying around it was stopping for obstacles because we tested it out after the last crash. Moments into flying it took off forward and crashed into a side of a house. zero response from the controller or from the obstacles warnings. Thankfully just a little scratch but still works. |
|