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Android 10 and DJI Fly app not working together
4541 24 2019-12-22
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dikheid
lvl.2
Flight distance : 84016 ft
Netherlands
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By now everyone should know the Dji Fly app is not working with Android 10.  The milion dollar question is :  What's the timeframe for a fix/revision ?
2019-12-22
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DJI Gamora
Administrator

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Hi, thank you for reaching out and we do apologize for the inconvenience. May I please ask what mobile device are you currently using right now? Did you try to sync all of your flight records and try to uninstall and reinstall the application to see if this helps? This concern was already been raised to our designated department and they are working on it, we will surely keep you posted once we already have an update to this said issue. Thank you for your patience and understanding. Cheers!
2019-12-22
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djiuser_eoKOnh66m413
lvl.1
Russia
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DJI Gamora Posted at 12-22 14:27
Hi, thank you for reaching out and we do apologize for the inconvenience. May I please ask what mobile device are you currently using right now? Did you try to sync all of your flight records and try to uninstall and reinstall the application to see if this helps? This concern was already been raised to our designated department and they are working on it, we will surely keep you posted once we already have an update to this said issue. Thank you for your patience and understanding. Cheers!

I have same problem on Samsung s10+
2019-12-23
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renbrant
lvl.2

Brazil
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Same issue on Galaxy S10 after update to Android 10.
Now, my Mavic Mini became a very expensive paperweight!
2019-12-23
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dikheid
lvl.2
Flight distance : 84016 ft
Netherlands
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I'm using a Samsung SM-G975F  (S10+)
2019-12-23
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djiuser_btx0f2se2vWu
lvl.1
Flight distance : 456798 ft
France
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I M USING SAMSUNG NOTE 10+

I HAVE SAME PROBLEME
2019-12-23
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djiuser_jy12tUbHW478
lvl.1

United Kingdom
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same issue here
2019-12-23
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djiuser_Wkkd3LuKWVcu
lvl.1

Germany
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DJI Fly Developer!!!
When comes an update for Android 10?
I am using a Samsung S10e and since the update the flyapp doesn't work!
I am not able to fly. To expensive to do nothing nothing with the Mavic Mini.
Need to have my money back otherwise!
Please give an answer!

Best regards from Germany
2019-12-23
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djiuser_Wkkd3LuKWVcu
lvl.1

Germany
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DJI Gamora Posted at 12-22 14:27
Hi, thank you for reaching out and we do apologize for the inconvenience. May I please ask what mobile device are you currently using right now? Did you try to sync all of your flight records and try to uninstall and reinstall the application to see if this helps? This concern was already been raised to our designated department and they are working on it, we will surely keep you posted once we already have an update to this said issue. Thank you for your patience and understanding. Cheers!

App is not working!
Any Update?
2019-12-23
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kokasg GR
lvl.1
Greece
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same issue here Samsung S10 !!  
2019-12-24
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djiuser_DN3YqoZQ5aON
lvl.1

France
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received my mavic mini yesterday for christmas..
dies not work with note 10 Androïd 10
so disapointed..
500 dollars
2019-12-25
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renbrant
lvl.2

Brazil
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As it is a nice piece of hardware with junk software, I'll wait a while to see if they solve before returning it and ask for my money back.
I think two weeks is a reasonable time for them to fix it. What do you think?
2019-12-26
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curro180
lvl.2
Flight distance : 225830 ft
Spain
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Silencio absoluto por parte de DJI, vergonzoso por parte de la marca. POR FAVOR PARA CUANDO PODREMOS VOLAR NUESTROS DRONES?
2019-12-30
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi all, if you use phones with an Exynos processor developed by Samsung, the DJI Fly app may not be run normally. We apologize for any inconvenience caused. This issue is caused by the incompatibility between the DJI Fly app and the Android 10 operating system run by the Samsung Galaxy models (Exynos). We have already worked on this issue with Samsung, and have figured out the cause of this issue. We will fix this issue in the future version of the DJI Fly app.
2019-12-30
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djiuser_Wkkd3LuKWVcu
lvl.1

Germany
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DJI Mindy Posted at 12-30 23:12
Hi all, if you use phones with an Exynos processor developed by Samsung, the DJI Fly app may not be run normally. We apologize for any inconvenience caused. This issue is caused by the incompatibility between the DJI Fly app and the Android 10 operating system run by the Samsung Galaxy models (Exynos). We have already worked on this issue with Samsung, and have figured out the cause of this issue. We will fix this issue in the future version of the DJI Fly app.

How long does it take?
2019-12-31
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Travelkolik HU
lvl.1

Turkey
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DJI Gamora Posted at 2019-12-22 14:27
Hi, thank you for reaching out and we do apologize for the inconvenience. May I please ask what mobile device are you currently using right now? Did you try to sync all of your flight records and try to uninstall and reinstall the application to see if this helps? This concern was already been raised to our designated department and they are working on it, we will surely keep you posted once we already have an update to this said issue. Thank you for your patience and understanding. Cheers!

I am using Samsung S10+ and not working after Android 10 update
2020-1-1
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Lolik12345
lvl.4
Flight distance : 256493 ft
  • >>>
Israel
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Samsung galaxy note 10 plus stopped to work with Dji Fly app after android update to ver 10 we are grounded .You have prommised that you are going to fix that on next version but the new Dji fly 1.0.4 still not working.

2020-1-2
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djiuser_SJIQIiUXfDri
lvl.1
Flight distance : 545 ft
Argentina
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The app still not workin in s10+, with android 10.
It's been a long time since I stopped working.
When will they solve the problem?
I will have to ask for the drone's money back, which I could only use 3 times, before my cell phone is updated to android 10
2020-1-6
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi there, we are working hard on this issue with Samsung, it will be solved in late January. We appreciate your kind understanding and support.
2020-1-7
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djiuser_H74SqoD7TNwe
lvl.1

Spain
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hi my samsung a6 , android 9,  dont work with dji fly always say fail installing.....in the box you dont say nothing about this.
2020-1-18
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djiuser_H74SqoD7TNwe
lvl.1

Spain
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Hello DJI again.

FIXED PROBLEM WITH COMPATIBLITITY DJIFLY AND MY NEWBRAND DEVICE...............

MAVIC MINI is in the store and my refund money is flying to buy a FIMI X8 SE.

Thanks for the support.....in my country its said: thanks for nothing....
2020-1-18
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dikheid
lvl.2
Flight distance : 84016 ft
Netherlands
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Update :  Received a link from DJI for version 1.0.6  This version is now at least starting on my phone.  Will try flying later. For now the phone can connect to the DJI mini with android 10. So looking good!
Link :  https://service-adhoc.dji.com/download/app/android/3b03cb95-bc4b-4b62-b4ab-9cf977d77309
2020-1-19
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dikheid
lvl.2
Flight distance : 84016 ft
Netherlands
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I can confirm version 1.0.6 is working on my Samsung S10+ and I'm now able to fly the mini again.   
2020-1-25
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Rescue 1
lvl.2
Flight distance : 89820 ft
United States
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I just received a Galaxy Tab E 32GB Android version 7.1.1, I am unable to download DJI Fly on it, any ideas why?  Thanks  
2020-3-6
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Apiarist
lvl.2

United Kingdom
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DJI Mindy Posted at 2019-12-30 23:12
Hi all, if you use phones with an Exynos processor developed by Samsung, the DJI Fly app may not be run normally. We apologize for any inconvenience caused. This issue is caused by the incompatibility between the DJI Fly app and the Android 10 operating system run by the Samsung Galaxy models (Exynos). We have already worked on this issue with Samsung, and have figured out the cause of this issue. We will fix this issue in the future version of the DJI Fly app.

Edit: Apologies, I just noticed this was a post from 2019, but any information you have would be appreciated.
Hi Mindy,

Do you know if these same issues effect the the Exynos Samsung Galaxy S10 and the DJI Mini 2? I have just sent my drone off for repair as the controller would not connect to the app at all. Will this also likely be solved in late January?
1-18 08:08
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