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Samsung with Android 10
1201 18 2019-12-25
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fanscf2eb3dc
lvl.1
Flight distance : 77572 ft
Germany
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Hello,

I have the new Samsung Note 10 and my smartphone was forced to update to Android version 10. Now it is not possible anymore to start the DJI Fly App. With all the other DJI Apps I do not have any troubles... Until when will this issue be solved for the customrs with this problem?

Best regards, Ivo
2019-12-25
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi Ivo, I am sorry for the late reply. Could you please provide a screenshot of the DJI Fly app issue for double confirmation? Thank you.
2019-12-27
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Joe03
New

United Kingdom
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Same problem, no errors app simply does not load. Couldn't use my drone today because of this. Please sort asap!
2019-12-27
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djiuser_ENCiLF5OKEHm
New

Indonesia
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I have also same Problem after Updated my Lsst version of Android 10, fyi I use Samsung Galaxy S10+.. When You go to the Apps, it just show White Screen, it cant enter the Apps..
Pleasee DJI, dont make Our End Year Vacation getting Worst and Bored, please Fix it ASAP....
2019-12-27
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Andaluz58
lvl.1
Flight distance : 77572 ft
Germany
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Hello Thor,
here's the screenshot. You can't see anything, because the app does not open. That's the problem, not only for me but for many other DJI customers who own a modern Samsung device. You really should eliminate this issue, please.
Best regards, Ivo
Screenshot_20191228-061401.jpg
Screenshot_20191228-061401.jpg
Screenshot_20191228-061401.jpg
2019-12-27
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Andaluz58
lvl.1
Flight distance : 77572 ft
Germany
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I have reinstalled the DJI Fly app several times and it didn't work. So I am waiting for the 1.04 version which hopefully will help us...
2019-12-28
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djiuser_guthHj4buBaw
lvl.1
Flight distance : 113780 ft
United Kingdom
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Yeah same here. Have the exynos version of the Samsung Galaxy S10 plus and the new android 10 update.
The DJI Fly app closes immediately
The old DJI Go app still works though. Does anyone know if DJI is working on this. Need the drone for next week and can't fly the damn thing.
2019-12-29
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djiuser_LdGjVE7zAX5H
lvl.2

Czechia
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Unfortunately still nothing happens
1-1 11:01
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djiuser_vy9I82Blsu3n
lvl.1

United Kingdom
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Same issue here, S10+ on android 10 Dji fly app will not work. Is there any news on an update? Would seem a lot of users having the same issue.....
1-1 13:48
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Andaluz58
lvl.1
Flight distance : 77572 ft
Germany
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Now with the version 1.04. of the DJI Fly app it works! It takes some 5 to 10 seconds to start the app, but it works! Due to the weather I wasn't able yet to fly. I hope everything is perfect now...
1-2 11:12
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djiuser_J3FgcYcYf5GT
New

United Kingdom
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Hi I also have the same issue got the mini for xmas and cant set it up because the app wont load and crashes straight away on Samsung Galaxy s10plus
1-2 14:48
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Andaluz58
lvl.1
Flight distance : 77572 ft
Germany
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I don't understand this at all: just wanted to fly this afternoon and again impossible to start the app DJI Fly.... I think I' ll sell this thing as a very disappointed DJI customer. The DJI go4 app on the other side opened without any problem...
1-4 14:01
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

We apologize for any inconvenience caused. This issue is caused by the incompatibility between the DJI Fly app and the Android 10 operating system run by the Samsung mobile phones (Exynos). We have already worked on this issue with Samsung, and have figured out the cause of this issue. We will get it solved in late January. Appreciate your patience.
1-4 20:01
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Zuanera
lvl.1

Brazil
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Mesmo problema acontece comigo. Android 10. S10+
1-10 10:01
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senaidat.hill
New

United States
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I have also same Problem after Updated my Lsst version of Android 10
1-13 06:27
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JohnK48
lvl.4
Flight distance : 90489 ft
United States
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Try the latest version of the FLY app (V1.0.6) - it seems to support Android 10.
1-16 18:17
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djiuser_dDiwHIRqfKeb
lvl.2

Ireland
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I have samsung s10 plus if u down load the app again it's working now on s10 plus.
1-18 12:00
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djiuser_dDiwHIRqfKeb
lvl.2

Ireland
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It's working on Samsung s10 now.
1-18 12:08
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Andaluz58
lvl.1
Flight distance : 77572 ft
Germany
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Great: no finally the Fly app starts on my note 10 with android 10! Thank for a good job - although it came after a certain time of waiting for several people like me.
1-19 03:12
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