djiuser_YOHtDCTXRK4w
lvl.1
United States
Offline
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DJI Mindy Posted at 2019-12-29 19:56
We are sorry for your loss, DJI Care Refresh does not cover any loss or partial loss aircraft, gimbal or accessories, thanks for your understanding.
It is recommended to contact our support team www.dji.com/support to start a ticket for the data analysis, our team will do their best to figure out what happened and provide the proper resolution, thank you.
You guys are not sorry for the loss. . I had the same problem. Flying over water and suddenly descended into the lake about 15 feet from shore. The replacement policy makes no sense. If I send the drone in full of water and mud I get one for $49. But if I can't retrieve it I get nothing! It's not like you can refurbish a drone that's been underwater for weeks. This DJI Care Refresh is a ripoff. If the company had any compassion whatsoever and were truly sorry for the loss, you'd treat these just like any other crash. I get that you want to make sure people don't abuse the policy and just say they lost it to get a second one for free, but I provided video and showing it went down. If I can retrieve it I will send it in for the replacement but I'll never buy another DJI product and will tell everyone I know how despicable DJI is. |
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