djiuser_2mAJte0wit34
lvl.1
United States
Offline
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I am having the same issues. Also only on the left eye goggle screen.
I reached out to DJI. They recommended resetting the goggles and then reloading the latest firmware (this didn't work). They then basically told me that I will have to pay to ship it to them and then I have to pay to get it repaired, see below in bold:
"Thank you for contacting DJI.
We are very sorry to hear about the problem you are having with your DJI product.
If possible,please kindly refresh your DJI FPV System to the latest firmware. Also,Please reset the factory settings of device.
Unfortunately, as troubleshooting has not been successful, we suggest that you send it to us for repair.
To make the repair process easier and more convenient, we created an Online Repair Request system for you. After filling out the online forms, you will receive a case number."
Even-though my goggles are less than 6 months old and meet all of there warranty criteria:
During warranty period, product is normal used, as intended by the manufacturer.
No unauthorized disassembling, modification or installation has been performed.
Labels, Serial Numbers, waterproof mark, false proof mark, etc. show no signs of tampering or altering;
Valid proof-of-purchase, receipt or order number DJI Online Store |
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