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When Repair will be finally working smoothly
971 7 2014-11-16
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stryjek
lvl.4
United Kingdom
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My cousine that i reccomended him Phantom Vision+ had an accident , one mottor stopped working during the fly and the phantom landed hardly on the tree  . broken motor + broken cover , he send the phantom for the reapair 4 weeks ago and still no reply. He received one reply recently in Chinesse , Guys why dont you sort out your service instead of ignoring your customers ?
2014-11-16
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DJI-祥天空
lvl.1

China
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Dear Sir,
So sorry to hear that! could you provide me your detailed location?
Best Regards,
DJI Innovations
2014-11-17
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talk2t_c
Second Officer

France
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This is the kind of thing that makes me worry about buying a Vision + Vers 3.  The problems and lack of backup.
2014-11-17
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stryjek
lvl.4
United Kingdom
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its been send to Germany
2014-11-17
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stryjek
lvl.4
United Kingdom
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and this is the number :RMA08101417
2014-11-17
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Theo ter Haar
First Officer
Flight distance : 20730951 ft
Netherlands
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stryjek Posted at 2014-11-18 02:44
and this is the number :RMA08101417

Who told you to send it to Germany? Was it your dealer or DJI self?
I was wondering cause you mentioned the RMA-number

My Inspire is underway now.
2015-3-31
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kjkisatsky
lvl.4

United States
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I'm guessing based on poster's name and post translated to English, that Germany was closest repair facility he was directed to send it to.
2015-3-31
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droneflyers.com
First Officer
Flight distance : 60709 ft
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United States
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I'd say that most pilots would be better sending non-warranty repairs to the private businesses...as opposed to DJI. You may have to dig around to find them - there are quite a few in the US
2015-3-31
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