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DJI Fly App Crashing on Samsung S10 using Android OS 10
1993 22 1-2 08:05
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Juan Carlos Mercado
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Flight distance : 40161 ft
Mexico
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DJI Fly App has been crashing every time I try to open it, since the december 31st update. I have a Samsung S10 using recently updated Android OS 10. When I first got the Mavic Mini I had to reset my phone to factory setting after a few days of trying to use the App . . . It finally worked, but only for like a week and a half. Then the update happened and just cant open it without it crashing uppon startup. I need to know if the issue is being addressed and if they have an estimated time of resolution for this problem.

1-2 08:05
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Juan Carlos Mercado
lvl.1
Flight distance : 40161 ft
Mexico
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1-2 08:10
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Dj fortu ru
lvl.1

Russia
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This is a problem for all owners of the European version of Samsung. Since the update only happened at 1.004, I’m afraid until the Chinese New Year
1-2 13:13
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djiuser_DXxJc4rLSiRi
lvl.1
Flight distance : 1634 ft
United Kingdom
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Seriously when are dji going to sort this
1-3 11:41
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Dj fortu ru
lvl.1

Russia
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The worst thing is that dealers are not at all in the subject and continue to rub that everything is ok
and the app’s score goes down

1-3 13:51
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djiuser_WxEkGrQwgfav
lvl.1
Flight distance : 17549 ft
Brazil
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The same is hapennig  with me. I am a S10+ owner with the latest Android 10 update and DJI FLY does not run. It freezes in the white background opening screen. I tryed downloading it from different sources but had the same result. I even tried to instal first the DJI GO (witch works) and then DJI FLY, but still did not get it to work. It is very frustrating.
1-4 02:59
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amazzinibo
lvl.1

Italy
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I have same problem (Samsung S10 & Android 10, Italy)
I am very furious, I'm on holiday, I bought it for this days..
1-4 07:46
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PJU1
lvl.1
Flight distance : 5794 ft
United Kingdom
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for it to work with s10+ i downgraded back to 1.0.3 and connected the mavic mini controller first . switching it on and waiting for the prompt to activate the app, now working fine .will now wait for fix
1-4 12:24
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StefEEBear
lvl.1
Australia
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Same issue here. Galaxy S10+ (Exynos processor) with Android 10 (OneUI 2) The DJI Fly V1.0.4  app only crashes.
1-4 21:23
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djiuser_aMiZMJfSykNC
lvl.1
United Kingdom
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StefEEBear Posted at 1-4 21:23
Same issue here. Galaxy S10+ (Exynos processor) with Android 10 (OneUI 2) The DJI Fly V1.0.4  app only crashes.

Hi, I am using the Mavic Mini from my Samsung S10, running Andriod 10 on the Exynos processor.

I don't really know why my workaround is successful but it does work for me about 75% of the time. My process to get the app past the white splash screen is as follows:

1- Reboot the S10 and unlock my sim and handset
2- Run the Microsoft Launcher app
3- Immediately start the DJI Fly app

At this point it is slow to open the app as the S10 is still completing restart process but usually continues on into the main DJI Fly app screen.
1-5 00:36
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djiuser_bR28iOq6CA47
lvl.2
Flight distance : 167726 ft
Ukraine
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Bought my brand new mavic mini today. Having the same issue on my Samsung S10+.

Reached out to online support and was told that the update is coming in the mid of January. This is a total mess. Ruined holidays. I've never experienced such a mistreat from such a brand.
1-6 06:38
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djiuser_bR28iOq6CA47
lvl.2
Flight distance : 167726 ft
Ukraine
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UPD: Launched the app successfully today with my S10+ Exynos. Also tried to fly the Mavic Mini. Successfull. Still a little bit scary that there may some issues though.

Waiting for DJI to post some official update.
1-8 02:52
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dessol
lvl.2
Flight distance : 167726 ft
Ukraine
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Got my drone and phone working finally!
Here is a working solution with the 1.0.3 version of Fly App on Samsung S10+:

  • Uninstall all DJI apps from your phone
  • Open any file manager (native Samsung's will work just fine)
  • Check and delete all DJI folders (make sure you have copies of your DJI photos and videos somewhere)
  • Open Play Store app > Settings > Auto-update Apps > Disable
  • Update your Android system to the latest security update available.
  • Install v.1.0.3 app. I've downloaded it from this resource: https://www.apkmirror.com/apk/dji-technology-co-ltd/dji-fly/dji-fly-1-0-3-release/dji-fly-1-0-3-android-apk-download/download/
  • Open the app and accept all the requirements etc.
  • Wait until ZIP package is downloaded and unpacked
  • You're done (enter credentials and start using the app)

If it doesn't work on S10+ - repeat the procedure and pay more attention to the instructions

Please upvote if it helps.

1-9 12:54
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Dwayne Carter
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New Zealand
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dessol Posted at 1-9 12:54
Got my drone and phone working finally!
Here is a working solution with the 1.0.3 version of Fly App on Samsung S10+:


Didnt work same white screen
1-10 02:18
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dessol
lvl.2
Flight distance : 167726 ft
Ukraine
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Dwayne Carter Posted at 1-10 02:18
Didnt work same white screen

This solution works on Samsung S10. If you try some other device  - it may not work there.

Just make sure you've gone through the steps accurately. Make sure to wipe all DJI folders and disable auto-update in Play Store. The update - is the thing that causes app to stop working because you literally get your 1.0.3 auto-updated to 1.0.4.

My 1.0.3 on S10+ works perfectly. I think you just need to pay more attention while getting through the steps.

Instruction: https://forum.dji.com/forum.php? ... =205794&pid=2056240
1-10 02:46
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djiuser_EFG9lEUe88fy
lvl.1

United Kingdom
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dessol Posted at 1-10 02:46
This solution works on Samsung S10. If you try some other device  - it may not work there.

Just make sure you've gone through the steps accurately. Make sure to wipe all DJI folders and disable auto-update in Play Store. The update - is the thing that causes app to stop working because you literally get your 1.0.3 auto-updated to 1.0.4.

can you confirm where and what dji folders need to be deleted for work around
1-10 13:43
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dessol
lvl.2
Flight distance : 167726 ft
Ukraine
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djiuser_EFG9lEUe88fy Posted at 1-10 13:43
can you confirm where and what dji folders need to be deleted for work around

First - uninstall any DJI apps from the phone completely.
Then open native file manager and search for "dji" - select all folders and files with "dji" in their title and delete those.
1-10 15:04
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Liamb6166
lvl.1

United Kingdom
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Dessol, Just followed your instructions and the app has now opened for the first time since updating my s10 to android 10! Will try to fly tomorrow with all fingers crossed. Thanks you so much!
1-10 16:30
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dessol
lvl.2
Flight distance : 167726 ft
Ukraine
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Liamb6166 Posted at 1-10 16:30
Dessol, Just followed your instructions and the app has now opened for the first time since updating my s10 to android 10! Will try to fly tomorrow with all fingers crossed. Thanks you so much!

Sounds great! Happy flying.

For those who still experiencing issues with their S10 I've uploaded a field test video for Samsung S10 + v.1.0.3
youtube.com/watch?v=qjIhtcXp7fM

There are instructions posted in the video description.
I've talked to several users of S10 and they've managed to make v.1.0.3 work carefully following those instructions. No need to reset / restart your phone or do anything harmful to the system. It's an easy fix until DJI release a working update
1-10 23:34
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dessol
lvl.2
Flight distance : 167726 ft
Ukraine
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Liamb6166 Posted at 1-10 16:30
Dessol, Just followed your instructions and the app has now opened for the first time since updating my s10 to android 10! Will try to fly tomorrow with all fingers crossed. Thanks you so much!

Liamb6166 So, did it work?
1-13 03:47
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Liamb6166
lvl.1

United Kingdom
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dessol Posted at 1-13 03:47
Liamb6166 So, did it work?

Yep, have successfully flown a few times and everything works fine. The app is a little slow opening up but once open works normally. Thanks again!
1-13 23:45
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dessol
lvl.2
Flight distance : 167726 ft
Ukraine
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DJI released v.1.0.6 for Android

I've tested it on my S10+ Exynos (Android 10 january security installed) and it works.

It's still wasn't uploaded to Play Store but you can download official APK from DJI web-site:
https://service-adhoc.dji.com/do ... 2-b4ab-9cf977d77309
1-14 12:02
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djiuser_EhUxK754mDIq
lvl.1
Chile
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dessol Posted at 1-14 12:02
DJI released v.1.0.6 for Android

I've tested it on my S10+ Exynos (Android 10 january security installed) and it works.

Its works!!! New app from download center in dji.com

Thank you!
1-14 14:45
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