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DJI fly not wrking with Samsung phones
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13925 46 2020-1-2
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fansbd71c3f8
lvl.2
Flight distance : 207579 ft
India
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and I am just leaving for a vacation to Thailand. was really looking forward to shooting there. This sucks.

2020-1-2
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lprising
lvl.4
Flight distance : 32402 ft
Canada
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I think that's a too broad generalization. It may not work with your particular model, but I have a Samsung Galaxy S8 and the app works perfectly.

I also hope your problem is just temporary and it clears up by the time of your vacation. Have a great time!

(In the worst case you may try to borrow a working phone or rent/buy a cheap one that works while you are there).
2020-1-2
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JodyB
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Flight distance : 158471 ft
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United States
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My S9 works well as well. If you've a S10, you may have an issue with that and that has been broadly discussed on this forum with some non-us S10 models running android 10.
2020-1-2
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DowntownRDB
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Flight distance : 525 ft
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If your Samsung is an S10 with an Exynos processor that is the problem. DJI has ID the issue and has said it will be fixed in next App update. They don't say when it's coming out.
2020-1-2
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Dj fortu ru
lvl.1

Russia
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In my opinion this is a completely terrible situation for Samsung. I have S10 and this is the same problem, and even more, I was just exhausted from loading and uninstalling DJI Fly in various configurations. The score in playmarket reached 2.2 is a complete failure!
2020-1-2
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fansbd71c3f8
lvl.2
Flight distance : 207579 ft
Thailand
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OK guys, had posted that in complete frustration just when I was leaving for the airport. Landed in Thailand, and my daughters phone works with it, and now strangely so does my wife's S10+. My Note10+ does not.

Both are Exynos, but hers has not updated to android 10. All good for now.
2020-1-3
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djiuser_aMiZMJfSykNC
lvl.1
United Kingdom
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fansbd71c3f8 Posted at 1-3 03:27
OK guys, had posted that in complete frustration just when I was leaving for the airport. Landed in Thailand, and my daughters phone works with it, and now strangely so does my wife's S10+. My Note10+ does not.

Both are Exynos, but hers has not updated to android 10. All good for now.

Hi, I am using the Mavic Mini from my Samsung S10, running Andriod 10 on the Exynos processor.

I don't really know why my workaround is successful but it does work for me about 75% of the time. My process to get the app past the white splash screen is as follows:

1- Reboot the S10 and unlock my sim and handset
2- Run the Microsoft Launcher app
3- Immediately start the DJI Fly app

At this point it is slow to open the app as the S10 is still completing restart process but usually continues on into the main DJI Fly app screen.
2020-1-5
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HeirFlick
lvl.2

United Kingdom
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lprising Posted at 1-2 08:52
I think that's a too broad generalization. It may not work with your particular model, but I have a Samsung Galaxy S8 and the app works perfectly.

I also hope your problem is just temporary and it clears up by the time of your vacation. Have a great time!

This highlights the main issues here with this App and Drone. People need to stop generalising the make and model phone as working or non working. It is what update your phone has, what version of that model tou have ( Not all Samsung S8 Phones are the same ) also what version bit your cell supplier network runs. They are different depending where you live. I have a Samung S10 plus which worked fine until last week but now does not. It is because the phone had an update that his issue has arisen.
2020-1-5
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m80116
Captain
Flight distance : 3264131 ft
Italy
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S9+ worked perfectly with my Mini (before it flew away).
2020-1-5
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Ingo Sundowner
First Officer
Flight distance : 914012 ft
United Kingdom
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Borh, S6 and S7 work perfectly
2020-1-5
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dessol
lvl.2
Flight distance : 167726 ft
Ukraine
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Guys, I've posted this solution in other similar threads for those who have troubles running the DJI FLY app on Samsung S10 (exynos) with Mavic Mini.
No need to restart your phone or downgrade the Android version or suspend the system from getting security updates.

Here are some details on the process:

  • Uninstall all DJI apps from your phone
  • Open any file manager (native Samsung's will work just fine)
  • Check and delete all DJI folders (make sure you have copies of your DJI photos and videos somewhere)
  • Open Play Store app > Settings > Auto-update Apps > Disable
  • Update your Android system to the latest security update available.
  • Install v.1.0.3 app. I've downloaded it from this resource: https://www.apkmirror.com/apk/dji-technology-co-ltd/dji-fly/dji-fly-1-0-3-release/dji-fly-1-0-3-android-apk-download/download/
  • Open the app and accept all the requirements etc.
  • Wait until ZIP package is downloaded and unpacked
  • You're done (enter credentials and start using the app)

If it doesn't work on S10+ - repeat the procedure and pay more attention to the instructions

Please upvote if it helps.
2020-1-9
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fansc4a0c574
lvl.2
Flight distance : 207579 ft
India
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dessol Posted at 1-9 11:15
Guys, I've posted this solution in other similar threads for those who have troubles running the DJI FLY app on Samsung S10 (exynos) with Mavic Mini.
No need to restart your phone or downgrade the Android version or suspend the system from getting security updates.

DJI photos and videos will be there on the SD card right?

2020-1-10
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Alevpi
First Officer
Flight distance : 43560 ft
Russia
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Now we all have a lesson not to buy devices on the Samsung Exynos processor!

I already passed it when Samsung sent me with a Samsung Galaxy Tab S2 tablet!
2020-1-10
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dessol
lvl.2
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Ukraine
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Alevpi Posted at 1-10 21:56
Now we all have a lesson not to buy devices on the Samsung Exynos processor!

I already passed it when Samsung sent me with a Samsung Galaxy Tab S2 tablet!

It's not about the Exynos. It's all about version v. 1.0.4 which wasn't tested enough by DJI team before release.
If it was Exynos problem v. 1.0.3 wouldn't run but it actually works and does it absolutely perfect. I did a field test (both in and outskirts of town) yesterday with my S10+ Exynos and v. 1.0.3 installed - and I've got a perfect shots and video captured.

I've got to say that this Mavic Mini drone is actually a masterpiece: I'm quite a newbie to piloting the drones however it was an amazing experience. It's super easy to fly and my CE version worked just fine even in the middle of the city with its lots of interference. You can see instructions and test flight video here:

Let's give DJI that chance to fix the app!
2020-1-10
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dessol
lvl.2
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Ukraine
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fansc4a0c574 Posted at 1-10 20:46
DJI photos and videos will be there on the SD card right?

Just remove the SD card while deleting DJI folders/files on the phone
2020-1-10
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Alevpi
First Officer
Flight distance : 43560 ft
Russia
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dessol Posted at 1-10 22:40
It's not about the Exynos. It's all about version v. 1.0.4 which wasn't tested enough by DJI team before release.
If it was Exynos problem v. 1.0.3 wouldn't run but it actually works and does it absolutely perfect. I did a field test (both in and outskirts of town) yesterday with my S10+ Exynos and v. 1.0.3 installed - and I've got a perfect shots and video captured.

Unfortunately, this is still the case in the Exynos processor, I recently flew a new firmware over the air, now it does not work and DJI Fly 1.0.3!
2020-1-10
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dessol
lvl.2
Flight distance : 167726 ft
Ukraine
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Alevpi Posted at 1-10 23:34
Unfortunately, this is still the case in the Exynos processor, I recently flew a new firmware over the air, now it does not work and DJI Fly 1.0.3!

I've uploaded a field test video for Samsung S10 + v.1.0.3
youtube.com/watch?v=qjIhtcXp7fM

There are instructions posted in the video description. I've talked to several users of S10 and they've managed to make v.1.0.3 work carefully following those instructions. No need to reset / restart your phone or do anything harmful to the system. It's an easy fix until DJI release a working update
2020-1-10
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Alevpi
First Officer
Flight distance : 43560 ft
Russia
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dessol Posted at 1-10 23:38
I've uploaded a field test video for Samsung S10 + v.1.0.3
youtube.com/watch?v=qjIhtcXp7fM

Samsung S10e doesn't work! Hanging white screen.
2020-1-11
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spanzetta
Second Officer
Flight distance : 1017726 ft
Italy
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pls avoid such type of generic statements (DJI Fly doesn't work on Samsung phones) ..

I have it running on Note10+5G and also on 3-years old Galaxy A5 2017.. which is an entry level model..

it works perfectly on both (Note10 not updated to Android 10)..

DJI Fly 1.0.4 version
2020-1-11
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Sigmo
Second Officer
United States
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fansc4a0c574 Posted at 1-10 20:46
DJI photos and videos will be there on the SD card right?

Are you talking about an SD card in your phone, or the one in the drone itself?

If you're talking about the phone, that's not where mine go by default, and in fact, I'd like to set things up so that all of the DJI stuff DOES go onto the SD card in my phone to free up a bunch of space in the phone's built-in memory.

But the SD card in the drone itself should have your photos and videos, so taking it out before doing anything radical, and backing it up often are good ideas.
2020-1-12
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cK-mini
lvl.4
Indonesia
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S10 plus here.. and works fine..
2020-1-12
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slogrega
lvl.4
Flight distance : 201204 ft
Slovenia
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Alevpi Posted at 1-11 09:58
Samsung S10e doesn't work! Hanging white screen.

I have same phone and same problem
2020-1-12
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Alevpi
First Officer
Flight distance : 43560 ft
Russia
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spanzetta Posted at 1-11 23:57
pls avoid such type of generic statements (DJI Fly doesn't work on Samsung phones) ..

I have it running on Note10+5G and also on 3-years old Galaxy A5 2017.. which is an entry level model..

Please when you claim that works specify what processor you have in your phone!
We have already discussed a million times that there are no problems with Qualcomm processors!

2020-1-12
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spanzetta
Second Officer
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Italy
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Alevpi Posted at 1-12 23:11
Please when you claim that works specify what processor you have in your phone!
We have already discussed a million times that there are no problems with Qualcomm processors!

I was just commenting the "too generic" claim of the Topic
"DJI fly not wrking with Samsung phones"

anyway..
My Note10 (Android 9) is Exynos M4 (ARM 55/A75)
My A5 2017 (Android 9) is Exynos Octa 7880 (ARM A53)
and as sais it works fine on both models..
2020-1-13
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Alevpi
First Officer
Flight distance : 43560 ft
Russia
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I'm afraid that Android 9 only remained on these two phones...
2020-1-13
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djiuser_pC0z5MamGhPb
lvl.1

Slovakia
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Is mavic mini compatible with Samsung Galaxy Note 10+ . Exynos 9825 and OS Android10 ?
2020-2-3
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djiuser_6S0DLhOUOvmM
lvl.1

United States
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I just read that some S10's come with exynos and some have snapdragon depending your carrier and country. I just found out my Verizon S10+ is snapdragon 855, and NOT exynos! So I should be good to use Mavic Air with the DJI Go 4 app?



2020-4-11
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Cobra_rc
Second Officer
Flight distance : 808379 ft
Poland
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A40 with Android 9 works fine.
2020-4-12
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Ingo Sundowner
First Officer
Flight distance : 914012 ft
United Kingdom
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Galaxy S6 and S7 work fine. Bit of a Brad statement
2020-4-12
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djiuser_XwOQ65vHJCGL
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South Africa
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Ingo Sundowner Posted at 1-5 04:52
Borh, S6 and S7 work perfectly

Hi, Could you please let me know how you managed to get your S7 to work.
2020-5-27
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djiuser_5lV8owScdGRD
New

Japan
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my s10+ is just charging when i connect it to the RC .. uuurrrggghhh
2020-11-16
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Sean-bumble-bee
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United Kingdom
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djiuser_5lV8owScdGRD Posted at 11-16 00:55
my s10+ is just charging when i connect it to the RC .. uuurrrggghhh

Which version of the App?
Have you checked the USB connection settings?
The S10+ is listed as compatible
2020-11-16
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jonny007
Captain
Germany
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Every Android based phone will be charged by the RC. There is only one way to prevent this : a) the device is rooted b) using an app to regulate the charging process like Battery Charge Limit Root
2020-11-16
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EarlGeoghegan
lvl.1

United States
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I own Samsung Note 8 and my Mavic Mini will not allow to contact and fly.  I can take my wife's S8 and there is no problem.  Has anyone else had this issue?  Thanks in advance.
2020-11-16
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djiuser_1LuO8lzBYXWV
lvl.1

Switzerland
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The Dji fly app is not available on my Samsung A 52 5g is that normal ?
2021-7-9
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djiuser_1LuO8lzBYXWV
lvl.1

Switzerland
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The Dji fly app is not available on my Samsung A 52 5g is that normal ?
2021-7-9
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kSetuni
lvl.2
United States
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djiuser_1LuO8lzBYXWV Posted at 7-9 04:51
The Dji fly app is not available on my Samsung A 52 5g is that normal ?

did you go to the dji website? Its not been in the play store for a long while.
2021-7-9
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jvlisboa
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Brazil
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lprising Posted at 2020-1-2 08:52
I think that's a too broad generalization. It may not work with your particular model, but I have a Samsung Galaxy S8 and the app works perfectly.

I also hope your problem is just temporary and it clears up by the time of your vacation. Have a great time!

can you help me, please?

My S8 doesn't recognize the USB when I plug it into the RC. Need some additional settings on the S8?

Thank you.
2021-12-27
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fans2a0acffc
New

Canada
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I have a Samsung Note 8 and DJI Fly App just wont install. Unfortunately DJI do not give any warning that the APP wont work on certain model, and i relaised after buying the drone, elese i would have nver bought one. DJI should fix this issue.
2022-1-23
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MA Silver
New
Flight distance : 220 ft
United States
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I have a Samsung Galaxy s20+. DJI Fly crashes on the splash screen every time I try opening. I have restarted the phone with no success. Any suggestions???
2022-1-27
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