adrianM
 lvl.1
Flight distance : 14573 ft
Romania
Offline
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DJI SUPPORT （DJI Support）
1月10日 CST17:04
Dear Customer,
Thanks for your patience.
This is Katy from the data analysis team, and I will be assisting you on this case from now on for related inquiries about data analysis.
For your case CAS-3903727-N9T2L7, we have finished the analysis, and the result is as follows:
1. The aircraft worked under sport mode; It could not respond to the pilot's commands well due to the strong wind from the southwest;
2. Flight Time T=02:35, Relative Height H=381.8 m, Distance to Home Point D=15.0 m, the warning of "Strong wind. Fly with caution" popped up;
3. T=03:59, H=500.3 m, D=100.4 m, there was no pilot’s input, the aircraft tilted 20.3 degrees forward and tilted 13.4 degrees rightward to resist the wind, but it was still blown away at a speed of 1.5 m/s, which indicated that there was strong wind affecting the aircraft;
4. T=04:12, H=498.4 m, D=123.0 m, the aircraft was blown away from the Home point by the wind. Meanwhile, the flight record was interrupted due to the remote signal loss;
5. T=04:23, H=499.4 m, D=127.5 m, the flight record recovered and the aircraft was working under Failsafe RTH mode. The pre-set RTH height was 30 m and the aircraft return home with the current height;
6. The aircraft was blown away from the Home point by the wind and it could not RTH normally. T=04:28, H=500.2 m, D=136.9 m, the flight record ended;
7. The Home point: 44.4107414 25.9297227; The last recorded point: 44.4114294 25.9311515.
According to the analysis, the incident was caused by improper flight environment. Please do not fly the aircraft under the high wind conditions.
If you could not recover the product and consider to purchase another one, we can offer you a 15% off discount for Mavic Mini aircraft without the charger and remote controller. Please kindly send us the following information if you would like to accept the offer:
Shipping address:
Contact name:
Phone number:
Should you have more questions about the result of the data analysis, please reply to this email directly within 15 calendar days. Then we will contact you via email in 2-3 working days.
Thank for your support, have a nice day!
Best Regards,
Katy
DJI Technical Support
Website:http://www.dji.com/support
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