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Windows (7 and 10) does not recognize P4 Pro
266 8 1-8 08:29
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ALDOT-Steve
lvl.1

United States
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I have tried this with 3 P4 drones and 5 different computers all running DJI Assistant 2 for Phantom. 4 were running Windows and one was pulled from mothballs running 7. I have tried both the current version of assistant and the previous. The issue isn't with version number of either the OS or the software. It seems that none of my computers even recognize that the drones are plugged into the USB port (yes I have tried 7 or 8 different cables). Windows device manager does not register a new device plugged in. All three drones have freshly formatted sd cards installed. I am able to connect them to the controller and tablet and fly with no issues beyond getting an alert to calibrate on one drone. I have uninstalled and reinstalled the USB drivers and even tried this on a computer that has never has never been used for anything with a fresh Windows install. I do not have a Mac available to use.

I welcome any and all assistance.

Steve
1-8 08:29
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ALDOT-Steve
lvl.1

United States
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1-8 08:29
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JPilotR
First Officer
Flight distance : 547631 ft
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United States
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You are going to need to download the DJI Assistant for P4P app. I think you can download it from the support pages on the DJI site. Once you download it, you may need to be in Windows Admin mode to successfully run the application -- sometimes though it runs fine in "normal" Windows mode (not in Admin mode). It can be a crap-shoot. Good luck!
1-8 09:11
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ALDOT-Steve
lvl.1

United States
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JPilotR Posted at 1-8 09:11
You are going to need to download the DJI Assistant for P4P app. I think you can download it from the support pages on the DJI site. Once you download it, you may need to be in Windows Admin mode to successfully run the application -- sometimes though it runs fine in "normal" Windows mode (not in Admin mode). It can be a crap-shoot. Good luck!

I have that already. Upgraded to v 2.0.8 on my computer and still nothing. The issue is not the DJI application. I am a network and system admin.
1-8 09:14
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Mark The Droner
Captain
Flight distance : 2917 ft
United States
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Try this:   https://driverfinderpro.com/driv ... ment-in-windows-10/

Good luck
1-8 09:24
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ALDOT-Steve
lvl.1

United States
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Mark The Droner Posted at 1-8 09:24
Try this:   https://driverfinderpro.com/driver-guide/how-to-disable-driver-signature-enforcement-in-windows-10/

Good luck

Nope on that one as well. Thanks.
1-8 09:31
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mattj47
lvl.1

United Kingdom
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did you try the F7 on boot up and select the disable driver signature enforcement I did this on my win 7 as I was having trouble using the dji assistant 2 to calibrate the sensors after a prompt from the app.
1-27 14:08
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PowerBand1
lvl.4

Australia
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Borrow a Mac its a whole lot easier.
1-30 11:05
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Geebax
Captain
Australia
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PowerBand1 Posted at 1-30 11:05
Borrow a Mac its a whole lot easier.

What for? To hit the drone with? I agree, that's about all a Mac is good for.
1-30 15:24
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