Hi everyone. My girlfriend filmed a timelapse today. The Osmo pocket moved roughly 80 degrees during filming. Why? Is the firmware problem? Thank you Daniel

https://photos.app.goo.gl/7cZiznHazsJg7JEe8

Hi. I am sorry for the trouble this has caused. With regards to this concern. May I know did the said gimbal had experienced any accidental dropped or had a hard impact prior from getting this issue? I would recommend to please try calibrating the gimbal of your DJI Osmo Pocket to isolate the issue. Please keep is posted for further assistance Thank you.

DJI Paladin Posted at 1-13 10:17
Hi. I am sorry for the trouble this has caused. With regards to this concern. May I know did the said gimbal had experienced any accidental dropped or had a hard impact prior from getting this issue? I would recommend to please try calibrating the gimbal of your DJI Osmo Pocket to isolate the issue. Please keep is posted for further assistance Thank you.

Thank you for your answer. I have successfully calibrated the device. We will try and see if the problem has been solved.

Still not good. Any ideas?


https://photos.app.goo.gl/mes6VzE51pYnxRAp6

djiuser_0fpX5R7weLwU Posted at 1-13 10:55
Thank you for your answer. I have successfully calibrated the device. We will try and see if the problem has been solved.

Hi. I am sorry to know that the issue is still persisting after the troubleshooting step. The best thing I would recommend is for you to contact our support team to start up a ticket at
( https://www.dji.com/support?site=brandsite&from=nav ) to further diagnose this matter and a proper resolution will be provided . We have the professional team who would do their best to assists you with regards to this matter. We hope to hear from you as soon as possible for a swift resolution. Again, I am sorry for the trouble and thank you.