Alpha Josh
lvl.1
Germany
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DJI Gamora Posted at 1-16 16:40
Hi, thank you for reaching out and we're sorry for the trouble that this has caused. Mp4 is the only available video file format for the DJI Osmo Mobile 3. However, we will forward this concern of yours to our designated department for further clarification. Thank you for your understanding and support!
Hi DJI Gamora, thanks for your response. The mp4 format is not necessarily the issue as i have other files in mp4 that seem to work just fine. For some reason, and i’m not an IT guy to understand the details, the mp4 format in the recordings as a different coding that is not supported by most software on my mac. I hope this gives you better insight. Thanks so much for your help too! |
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