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DJI Ronin M batteries wont charge
1189 3 2020-1-18
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Danfaridi
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United States
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Really frustrated with no solution in sight, my ronin m batteries won't charge I have a very important wedding shoot coming up. Onr battery is completely dead, the other one acts like its gonna charge but the red button light stays on and one white dot stays on.
2020-1-18
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DJI Natalia
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Hi Danfaridi, we are sorry to hear about the difficulties that you encountered. Firstly, please make sure the charger is normal.
Secondly, may we confirm if your batteries still under warranty? If yes, please contact our support via http://www.dji.com/support for further assistance. Thanks.
2020-1-18
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Danfaridi
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United States
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DJI Natalia Posted at 1-18 22:12
Hi Danfaridi, we are sorry to hear about the difficulties that you encountered. Firstly, please make sure the charger is normal.
Secondly, may we confirm if your batteries still under warranty? If yes, please contact our support via http://www.dji.com/support for further assistance. Thanks.

When I made this post my battery was under warranty but I forgot to send an email to support now its been three months since I bought the battery and your tech support won't honor the warranty. Please help, I can't afford to keep buying batteries.
2020-3-5
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DJI Natalia
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Danfaridi Posted at 3-5 07:15
When I made this post my battery was under warranty but I forgot to send an email to support now its been three months since I bought the battery and your tech support won't honor the warranty. Please help, I can't afford to keep buying batteries.

Hi Danfaridi, sorry to hear that. I have managed to get your case number via your forum account, your situation has been forwarded to our supervisor team, we'll have someone contact you within working hours, please wait patiently. I hope your issue will be sorted out soon.
2020-3-6
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