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No more electronic focus pulling!!!
543 8 1-19 08:47
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MavGuido
lvl.4
Flight distance : 77815 ft
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Hello together, hello Mindy,
no matter what i do and how my settings are and which cable i use, the pulling function is gone!

I only get the zoom function via Multi Cable, but not focus with type-C Cable.
I use the Sony A7III with listed Lenses.

I set smartphone to off and USB to Remote, turn on the SC and then the A7III with Type C Cable, the Wheel turns green.
The Cam is set to MF and the Lens has no AF/MF switch.

Then there is no reaction if i turn the wheel in any direction.
If i switch to the non type C cable, i get the zoom function working.

I use the latest apps and firmwares.


Please can anybody help me out before i have to send my Ronin to the support?
Thanks and regards Guido




1-19 08:47
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MavGuido
lvl.4
Flight distance : 77815 ft
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Could i be that this is a very sensitiv theme because a Mindy is lost in the great universe and no one othe wants to talk about that?
I can remember that some other members have had the same issue and until that Mindy has chage her Job from support to office i thought!

Do i realy send my Ronin to the support?
Can any one help me, hello is here someone of DJI reading?

Thanks and regards Guido
1-20 08:09
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Guido, I am sorry for the late reply. Please also make sure that you had enabled PC remote in the camera settings, please refer to the tutorial and check all steps:
If the issue persists, please provide the camera firmware, Ronin-SC firmware and the setup video for us to check further about the issue. Thank you.
1-20 20:58
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MavGuido
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Hello Mindy,
thank you for your reply.

Some specs.
- latest app on android
- phone Huawei p20 Emui 9.2
- SC latest Firmware
- DJI Multi type C Cable
- some original supported AF Sony lenses without AF schwitches on latest Firmware
- Sony A7III with Firmware 3.01
- Smartphone strg is turned off
- USB is set to PC Remote
- DJI Focus wheel  can set to CAN or SUB, without changes
- Wheel turnes green without any reaction to focus
- Zoom pulling by cable change is working
- i do the same steps like in the Video
- i recognize this failure since two Firmwares back

Is there something that i can have changed in the SC settings that this fealure could happend?
Can i test the Type c cable on errors?

Thank you for helping me out.
Regards Guido
1-21 08:51
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MavGuido
lvl.4
Flight distance : 77815 ft
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Sorry Mindy, but with such long delays your service is useless and stands not for a good support of such a big company.
I have posted this question twice some month ago and you did not answer it.

I am very disapointed about such a poor help.
Regards Guido
1-24 10:56
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MavGuido
lvl.4
Flight distance : 77815 ft
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Wow, nice help here!
1-27 05:43
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MavGuido
lvl.4
Flight distance : 77815 ft
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Problem solved!
2-3 02:56
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Estelle Lau
First Officer
Flight distance : 28294 ft
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Glad to hear that your problem is solved.

But I am wondering why don't you reply DJI Mindy directly so she can know that you've replied her.

Dude, you may need to know more about the forum.
2-19 05:23
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MavGuido
lvl.4
Flight distance : 77815 ft
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Estelle Lau Posted at 2-19 05:23
Glad to hear that your problem is solved.

But I am wondering why don't you reply DJI Mindy directly so she can know that you've replied her.

Nore Mindy or someone else has helped me here!
Why the hack i have to told that Mindy?
Mindy is a ghost that only comes once in a post!

Dude, you may need to know more about the forum.
2-19 07:13
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