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Never received a Shipping Label. Over a week?
945 6 1-19 12:18
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fans7e834a23
lvl.1

United States
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Hi, I'm waiting for my shipping label to be sent so that I can send my mavic air back using dji care refresh.

Case Number: CAS-3908357-V3V0C1

Thanks for any help on this

-Z
1-19 12:18
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DJI Diana
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Flight distance : 2408 ft

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Hi, thanks for contacting DJI Forum. Upon checking, we have sent you a Shipping Label last 1-14-2020. Please check your spam message or Junk folder and let us know once you received it. Thank you!
1-19 13:53
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fans7e834a23
lvl.1

United States
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DJI Diana Posted at 1-19 13:53
Hi, thanks for contacting DJI Forum. Upon checking, we have sent you a Shipping Label last 1-14-2020. Please check your spam message or Junk folder and let us know once you received it. Thank you!

Gotcha,

Yea, I've checked all my folders and having trouble finding it. Not sure what is up with that. Can i get another one or something or have the one created re-sent to me?
1-20 16:29
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DJI Diana
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Flight distance : 2408 ft

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fans7e834a23 Posted at 1-20 16:29
Gotcha,

Yea, I've checked all my folders and having trouble finding it. Not sure what is up with that. Can i get another one or something or have the one created re-sent to me?

Sorry for the trouble, I will ask the proper team to send the shipping label again in working hours. Please kindly wait. If you don't receive it in 2 business days, please kindly provide me with a backup email address to send the shipping label. Thank you.
1-20 19:21
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SupBro
First Officer
Flight distance : 1214177 ft
United States
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Call them 1 (818) 235-0789
1-21 07:49
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DieterS
lvl.1

Denmark
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Hi, I created a repair case with number
CAS-4075745-W8P1L1
In the progress inquiry page it says: Please send back your product as soon as possible. If the product has not been received within 30 days, the case will be automatically closed.
How can I send the product if I haven't received a shipping label?
Can you please clarify? Thanks.
3-17 22:57
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DJI Diana
Administrator
Flight distance : 2408 ft

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DieterS Posted at 3-17 22:57
Hi, I created a repair case with number
CAS-4075745-W8P1L1
In the progress inquiry page it says: Please send back your product as soon as possible. If the product has not been received within 30 days, the case will be automatically closed.

The shipping label usually will be sent within 48 working hours if your address is qualified for it, there might be some delay because of the spead of the novel coronavirus, we will push the related team to verify as soon as possible, please note the later email notification, thank you.
3-18 01:48
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