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Mavic Pro 2 Issues, No Image Transmission Signal etc. issues
3807 17 2020-1-20
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djiuser_5P7BSOuUrhlx
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Flight distance : 86191 ft
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Ok, 1st question.....and I know this is on the threads here and as much reading as I have done I have not seen a "solved", or at least one that has worked for me. I get a "no image transmission signal" error upon startup, and it gives me an "error code 200" Check whether aircraft is connected to USB " message.

Steps Taken: Updated All firmware for aircraft and remote, as well as software (DJI 4)
Reformatted and inserted SD card as per suggestions on other threads...didn't work..and I tried 2 different cards
Used multiple USB cables and 2 different devices ( iPad mini 4 and Iphonee XS)

Additionally I occaissionaly get a Gimble Overload message, which seems to be common with people having the same issue as above.

2nd Question...is it normal to hear the internal fan running, and occasionally loudly, even when the aircraft is sitting idle ( no motors running) but turned on?

Thank you in advance!
2020-1-20
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lannes
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Flight distance : 4465 ft
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Is this a new AC or has it worked before with the same combination of devices ?
2020-1-20
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djiuser_5P7BSOuUrhlx
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Flight distance : 86191 ft
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I purchased it from a local guy this morning.  He hooked up his iPhone and it worked fine, we flew it till the battery was low but he / I never had any issues. I took it to a field afterwards and it was fine, but mid way through the flight I lost video signal.  It came back again after that and it's been very intermittent but now it's almost never.  It shows I need to update the firmware to the controller and the AC now but it won't let me, as it quits around 50%
2020-1-20
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lannes
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Use DJI Assistant 2 on a pc for the update


2020-1-20
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djiuser_5P7BSOuUrhlx
lvl.2
Flight distance : 86191 ft
United States
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I don't have a PC, but have been trying to do it using my MacBook Pro to no avail.  No matter what I use, iPad mini, iPhone, or the MacBook, it all stops at 50% on the AC and then shows Faill
2020-1-20
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DJI Paladin
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Flight distance : 318 ft

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Hi. I am sorry for the trouble this has caused. With regards to this concern. Were you able to confirm from the seller if there were any hard landing or crash that happened to the said drone? Please try refreshing the firmware of the drone using the DJI Assistant 2 to isolate the issue. Please keep us posted for further assistance. Thank you.

2020-1-20
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djiuser_5P7BSOuUrhlx
lvl.2
Flight distance : 86191 ft
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DJI Paladin Posted at 1-20 16:28
Hi. I am sorry for the trouble this has caused. With regards to this concern. Were you able to confirm from the seller if there were any hard landing or crash that happened to the said drone? Please try refreshing the firmware of the drone using the DJI Assistant 2 to isolate the issue. Please keep us posted for further assistance. Thank you.

https://www.youtube.com/watch?v=-K_2HgksJM4

No hard landings at all, not a scratch mark on the whole unit.  It worked fine when we tested it with no errors.  I"ve attempted to update firmware using DJ assistant 2, iPad mini4, iPhone XS and all get stoped at 50% and I get a message " Failed to Update" Error code (0x028103)
2020-1-20
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djiuser_5P7BSOuUrhlx
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Flight distance : 86191 ft
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Ok after about 10 tries I got the firmware to update on both the remote and the unit but still no video.  Just an error code in the "overall status" Tab...error code (code 200). Takeoff failed.  Check whether aircraft is connected to USB.. Restart aircraft if no connection.. Contact DJI Support if it persists after restart.  It is persisting.
2020-1-20
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lannes
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djiuser_5P7BSOuUrhlx Posted at 1-20 17:41
Ok after about 10 tries I got the firmware to update on both the remote and the unit but still no video.  Just an error code in the "overall status" Tab...error code (code 200). Takeoff failed.  Check whether aircraft is connected to USB.. Restart aircraft if no connection.. Contact DJI Support if it persists after restart.  It is persisting.

Which usb port are you using to connect the apple devices
to the RC, the one on the side or the one on the bottom ?

Without the device connected, does the RC still control the AC e.g. gimbal movement via the RC rocker switch etc.

2020-1-20
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djiuser_5P7BSOuUrhlx
lvl.2
Flight distance : 86191 ft
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lannes Posted at 1-20 20:04
Which usb port are you using to connect the apple devices
to the RC, the one on the side or the one on the bottom ?

The port on the side, and yes, the controller can still move the gimbal when not connected.  Oddly enough one of the errors I'm no getting is Gimbal disonncected, despite the fact I can move it.  Can't see internal memory, and can't read the SD Card (even tried to format it which failed)...and have tried multiple cards ...these have worked in it in the past so I doubt it is the actual card.
2020-1-21
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smit3330
lvl.1

South Africa
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Here is a few things to try as part of process elimination….

1.        Go back to the guy you bought it from and see if works on his device. If you cant…
2.        Change the device
3.        Change the cable
4.        Put device in “flight mode” mode
5.        Lower resolution on the device
2020-1-21
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djiuser_5P7BSOuUrhlx
lvl.2
Flight distance : 86191 ft
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smit3330 Posted at 1-21 06:53
Here is a few things to try as part of process elimination….

1.        Go back to the guy you bought it from and see if works on his device. If you cant…

What are the few things the post was empty?
2020-1-21
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djiuser_5P7BSOuUrhlx
lvl.2
Flight distance : 86191 ft
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djiuser_5P7BSOuUrhlx Posted at 1-21 06:54
What are the few things the post was empty?

Ok, gave up troubleshooting and sent it in for repair.  Hopefully they can figure it out and get it back to me sooner than later!  Thanks everyone for your in put! Peace1
2020-1-21
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DJI Paladin
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djiuser_5P7BSOuUrhlx Posted at 1-20 16:31
No hard landings at all, not a scratch mark on the whole unit.  It worked fine when we tested it with no errors.  I"ve attempted to update firmware using DJ assistant 2, iPad mini4, iPhone XS and all get stoped at 50% and I get a message " Failed to Update" Error code (0x028103)

Hi. I am sorry to know that the issue still persists after this troubleshooting step. Can you please make sure that your firewall and antivirus software is off and then reinstall DJI Assistant 2. If issue persists please try a different computer. If you are still experience the same concern after these step. I would recommend you to contact our DJI Support Team to start up a ticket for further assistance. Please note that the repair cost will depend on the said warranty period of the drone otherwise, valid charges will apply. Thank you.
2020-1-21
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djiuser_5P7BSOuUrhlx
lvl.2
Flight distance : 86191 ft
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Thank you but I ended up sending it in for repair....something is definitely not right...I was able to get the latest firmware on there finally..I just had to keep trying over and over and finally it took, but still had the issue.  Just hoping it doesn't take forever to get back!  Thanks for your assistance!  Peace!
2020-1-21
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lannes
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djiuser_5P7BSOuUrhlx Posted at 1-21 14:52
Thank you but I ended up sending it in for repair....something is definitely not right...I was able to get the latest firmware on there finally..I just had to keep trying over and over and finally it took, but still had the issue.  Just hoping it doesn't take forever to get back!  Thanks for your assistance!  Peace!

A tip for the future with DJI Assistant 2,  is to directly connect your PC to the router via Ethernet.
Sometimes it can be a temperamental over wireless
2020-1-21
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djiuser_VsRE0l4KPsKu
New
Flight distance : 1331745 ft
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Any update? Having the same problems.
6-5 09:39
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JPT
lvl.2
Flight distance : 86191 ft
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Sent in for repair
6-7 10:38
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