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830 7 2020-1-22
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fansae20f140
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Flight distance : 314052 ft
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  1#
Hello,
I have an issue when I choose the Pano mode or the story mode. When I choose these modes the gimbal turns a little bit right.
Does anybody has any experience with the same problem?
PS. When I choose form other modes the horizontal goes straight again.
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2020-1-22
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DJI Gamora
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  2#
Hi, thank you for reaching out and we do apologize for the inconvenience. Can you please send us a video showing the problem for us to further isolate the issue? Please keep us posted. Thank you!
2020-1-22
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fansae20f140
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Flight distance : 314052 ft
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  3#
DJI Gamora Posted at 1-22 12:26
Hi, thank you for reaching out and we do apologize for the inconvenience. Can you please send us a video showing the problem for us to further isolate the issue? Please keep us posted. Thank you!

The forum allows only image files only. I can't send you a video. Do you want to send the video in your email?
2020-1-23
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DJI Gamora
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  4#
fansae20f140 Posted at 1-23 00:06
The forum allows only image files only. I can't send you a video. Do you want to send the video in your email?

You can upload it on youtube, copy the link and paste it here for us to review it. Thank you!
2020-1-24
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fansae20f140
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Flight distance : 314052 ft
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  5#
DJI Gamora Posted at 1-24 14:27
You can upload it on youtube, copy the link and paste it here for us to review it. Thank you!

You can check the video on YouTube.
https://youtu.be/W1FlCPyBzVg
2020-1-24
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  6#
fansae20f140 Posted at 1-24 15:54
You can check the video on YouTube.
https://youtu.be/W1FlCPyBzVg

Hi, thank you for your response. Did you already try to perform the gimbal calibration to see if the problem persits? Please keep us posted. Thank you!
2020-1-26
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fansae20f140
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Flight distance : 314052 ft
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  7#
DJI Gamora Posted at 1-26 13:42
Hi, thank you for your response. Did you already try to perform the gimbal calibration to see if the problem persits? Please keep us posted. Thank you!

A lot of times!!!
2020-1-26
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DJI Gamora
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  8#
fansae20f140 Posted at 1-26 23:33
A lot of times!!!

Thank you for your response. Since you've managed to exhaust the troubleshooting steps that could possibly rectify the problem on your drone, however, it seems that the problem persists, we highly recommend sending the unit into our repair facility for further evaluation. You may refer to the link below. Thank you for your kind and understanding.

https://www.dji.com/support
2020-1-30
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