MicheleCaminati
lvl.1
Flight distance : 240266 ft
Italy
Offline
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Hi, this morning I opened the sobstitute aircraft S/N 1633GAX0H1X041 and was very pleased of the fast service. Opening the box I first noticed that the gimbal cover was not properly attached to the aircraft (like in picture 1). It didnt seem to be an issue, at first the gimbal looked fine, so I kept on removing the safety stamps from the aircraft and checking it all. I quickly noticed that turning it upside down made a strange rattle noise the previous aircraft didn't do. Checking the gimbal close I noticed that one of the two plastic holders of the gimbal was broken, probably during transportation as the gimbal cover not properly closed was pressing down the gimabal with force.See picture 2 and the video for details: https://vimeo.com/386914195/fd4f42dae6
Now I don't know what to do. I didn't power the aircraft, it would work fine, but the gimbal would probably be shaky. A very simple fix in one of your repair centers. Everything else in the aircraft seems to be perfect.
Is it possible to have a new shipping label and a new sobstitute aircraft in short terms? I planned to use the aircraft for some work next Thursday, but now I'm down
Thanks in advance for your help.
Michele.
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gimbal cover not closed properly
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left gimbal holder broken
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