DJI Diana
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Flight distance : 2408 ft
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MauroT Posted at 1-25 06:21
I have just discovered/understood that at the address DJI Store Europe (via Amazon) answers a robot that tries to understand the questions and answers.
I sent an email, with an email from DJI Care attached, asking for proof of return and DJI Store Europe replied, please contact DJI Care.
Hi, Mauro. We're truly sorry for making you feel that way. Please note that a valid proof of return from your dealer confirming that they already received the aircraft (return receipt or similar, case number) were needed in transferring DJI Care to a similar unit from a returned drone. To help you at ease, please accept my undivided attention to this matter and coordinate it with the team. Once proof of purchase is provided, transferring DJI Care will proceed as requested. Hope this helps. Let me know if there's anything I can help you with. We're here to help. |
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