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Wireless Resetting in Limited Altitude Zone
1461 26 2020-1-24
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dronespilot
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Hello,

Has anyone come across this error? When I operate my MM in a limited altitude zone (150M), I get this error.



2020-1-24
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DJI Gamora
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Hi, thank you for reaching out and we do apologize for the inconvenience. Can you please clarify if you are flying abroad? Can you also please clarify what is the specific country did you receive that error? Also, You can fly the aircraft in an open and unobstructed area and confirm that the mobile device network is also good (mainly to ensure that the local country code is uploaded correctly) Please keep us posted. Thank you!
2020-1-24
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dronespilot
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DJI Gamora Posted at 1-24 14:17
Hi, thank you for reaching out and we do apologize for the inconvenience. Can you please clarify if you are flying abroad? Can you also please clarify what is the specific country did you receive that error? Also, You can fly the aircraft in an open and unobstructed area and confirm that the mobile device network is also good (mainly to ensure that the local country code is uploaded correctly) Please keep us posted. Thank you!

I'm in the U.S. Yes, I use the same phone with other drones. Just curious to see if this is something happening to other MM.
2020-1-24
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DJI Gamora
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dronespilot Posted at 1-24 14:30
I'm in the U.S. Yes, I use the same phone with other drones. Just curious to see if this is something happening to other MM.

Thank you for your response. May I please ask what mobile device are you currently using? Thank you for your support.
2020-1-25
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dronespilot
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DJI Gamora Posted at 1-25 16:39
Thank you for your response. May I please ask what mobile device are you currently using? Thank you for your support.

I made a repair request and I will ship the MM to DJI.
2020-1-27
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DJI Gamora
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dronespilot Posted at 1-27 10:56
I made a repair request and I will ship the MM to DJI.

Thank you for keeping us updated. We're glad to know that you already sent your unit to us to further evaluate the problem. Hope that you will receive your DJI Mavic Mini soon. Thank you for your understanding and support!
2020-1-30
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dronespilot
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DJI Gamora Posted at 1-30 13:34
Thank you for keeping us updated. We're glad to know that you already sent your unit to us to further evaluate the problem. Hope that you will receive your DJI Mavic Mini soon. Thank you for your understanding and support!

Thank you, Gamora.

I look forward to receiving it
2020-2-6
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DJI Gamora
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dronespilot Posted at 2-6 21:31
Thank you, Gamora.

I look forward to receiving it

You're welcome!
2020-2-10
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dronespilot
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It’s been a week now and DJI has not found what’s wrong yet.

Anyone had this issue?
2020-2-19
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Ice_2k
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that message shows up when moving from an FCC area to a CE area for example. For some reason, your DJI Fly app thinks it's in a non-FCC area and it's instructing the drone to reset its WiFi connection match "local" regulations
2020-2-20
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dronespilot
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Ice_2k Posted at 2-20 02:19
that message shows up when moving from an FCC area to a CE area for example. For some reason, your DJI Fly app thinks it's in a non-FCC area and it's instructing the drone to reset its WiFi connection match "local" regulations

That's what I thought first. I tested two iPhones and I got the same error. What's strange is that it only happens when I am in a limited altitude zone (the grey area)

2020-2-20
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dronespilot
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This is the area I was referring to.
2020-2-20
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Ice_2k
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since it's the DJI Fly app that's triggering the wifi reset command, I don't understand why DJI would request you send back your drone. I would be amazed if this didn't happen with a different Mini in the exact same way. Seems like a map zone configuration error on their servers.
2020-2-20
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dronespilot
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Ice_2k Posted at 2-20 08:19
since it's the DJI Fly app that's triggering the wifi reset command, I don't understand why DJI would request you send back your drone. I would be amazed if this didn't happen with a different Mini in the exact same way. Seems like a map zone configuration error on their servers.

I do not think it's the app. Anyway, the Mini is with DJI now and they could not find what's wrong and claimed that I need to use my refresh care to get a replacement. It's been almost two weeks now.
2020-2-24
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Ice_2k
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I could detail in private if you want why i know for a fact it’s the app. But it doesn’t matter anyway. I don’t understand why you would need to use the care refresh for a drone malfunction, why is that not covered under warranty?!
2020-2-24
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dronespilot
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will PM you
2020-2-24
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dronespilot
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Ice_2k Posted at 2-24 13:06
I could detail in private if you want why i know for a fact it’s the app. But it doesn’t matter anyway. I don’t understand why you would need to use the care refresh for a drone malfunction, why is that not covered under warranty?!

See this thread for the response I received from DJI

https://forum.dji.com/thread-209711-1-1.html

2020-2-25
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m80116
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I am having this problem from when I've first got my 1st Mini, then lost. Still having this same problem with my 2nd, even 4, 5 times per flight sometimes. Other days all seems fine. But I have this disconnection regardless of where I fly, and lasts until I unplug the cable and plug it back in. The RC reamins solidly connected with the AC and RTH never takes place.

DJI is still dealing with my support request, they've requested my RC logs now.
2020-3-1
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dronespilot
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m80116 Posted at 3-1 19:12
I am having this problem from when I've first got my 1st Mini, then lost. Still having this same problem with my 2nd, even 4, 5 times per flight sometimes. Other days all seems fine. But I have this disconnection regardless of where I fly, and lasts until I unplug the cable and plug it back in. The RC reamins solidly connected with the AC and RTH never takes place.

DJI is still dealing with my support request, they've requested my RC logs now.

That's weird.

DJI fixed the Mini and it's shipped. I should receive it this week and I will test it.
2020-3-3
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Guorium
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dronespilot Posted at 3-3 17:13
That's weird.

DJI fixed the Mini and it's shipped. I should receive it this week and I will test it.

Did they say how it was repaired?
2020-3-3
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dronespilot
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Guorium Posted at 3-3 19:42
Did they say how it was repaired?

No. But I believe it was replaced not fixed because I checked the SN and found it it's different from the Mini's I sent in.
2020-3-3
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Guorium
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dronespilot Posted at 3-3 20:09
No. But I believe it was replaced not fixed because I checked the SN and found it it's different from the Mini's I sent in.

The SN on the sticker stuck to the inside of the plastic hall structure? If it was a main board replacement it will show up in the app as a different SN. If they replaced whole then the sticker should alse be different from before.
2020-3-4
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hallmark007
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dronespilot Posted at 3-3 20:09
No. But I believe it was replaced not fixed because I checked the SN and found it it's different from the Mini's I sent in.

Dji don’t repair drones outside of China except for minor repairs, everything is replaced new or refurbished as new .
2020-3-4
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dronespilot
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Guorium Posted at 3-4 13:15
The SN on the sticker stuck to the inside of the plastic hall structure? If it was a main board replacement it will show up in the app as a different SN. If they replaced whole then the sticker should alse be different from before.

I saw that in the email I received from DJI last week that the SN # is different. But I just got the drone today and it was replaced.
2020-3-4
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dronespilot
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hallmark007 Posted at 3-4 13:30
Dji don’t repair drones outside of China except for minor repairs, everything is replaced new or refurbished as new .

Exactly, that's what happened in my case.
2020-3-4
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Tom Jack Kind
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I have sn issue my mabic mini said resetting wireless network seeting and i can not fly uper 100 meter approximately and the camera not show anything
1-5 06:19
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dronespilot
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Tom Jack Kind Posted at 1-5 06:19
I have sn issue my mabic mini said resetting wireless network seeting and i can not fly uper 100 meter approximately and the camera not show anything

Make sure you enable location on your phone and then open the app again and connect your drone. Try if this helps.
1-6 02:28
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