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Wireless Resetting in Limited Altitude Zone
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dronespilot
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Hello,

Has anyone come across this error? When I operate my MM in a limited altitude zone (150M), I get this error.



I have not seen it in other areas. Can anyone please tell me if they have faced this issue?


1-24 13:44
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DJI Gamora
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Hi, thank you for reaching out and we do apologize for the inconvenience. Can you please clarify if you are flying abroad? Can you also please clarify what is the specific country did you receive that error? Also, You can fly the aircraft in an open and unobstructed area and confirm that the mobile device network is also good (mainly to ensure that the local country code is uploaded correctly) Please keep us posted. Thank you!
1-24 14:17
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dronespilot
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DJI Gamora Posted at 1-24 14:17
Hi, thank you for reaching out and we do apologize for the inconvenience. Can you please clarify if you are flying abroad? Can you also please clarify what is the specific country did you receive that error? Also, You can fly the aircraft in an open and unobstructed area and confirm that the mobile device network is also good (mainly to ensure that the local country code is uploaded correctly) Please keep us posted. Thank you!

I'm in the U.S. Yes, I use the same phone with other drones. Just curious to see if this is something happening to other MM.
1-24 14:30
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DJI Gamora
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dronespilot Posted at 1-24 14:30
I'm in the U.S. Yes, I use the same phone with other drones. Just curious to see if this is something happening to other MM.

Thank you for your response. May I please ask what mobile device are you currently using? Thank you for your support.
1-25 16:39
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dronespilot
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DJI Gamora Posted at 1-25 16:39
Thank you for your response. May I please ask what mobile device are you currently using? Thank you for your support.

I made a repair request and I will ship the MM to DJI.
1-27 10:56
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DJI Gamora
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dronespilot Posted at 1-27 10:56
I made a repair request and I will ship the MM to DJI.

Thank you for keeping us updated. We're glad to know that you already sent your unit to us to further evaluate the problem. Hope that you will receive your DJI Mavic Mini soon. Thank you for your understanding and support!
1-30 13:34
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dronespilot
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DJI Gamora Posted at 1-30 13:34
Thank you for keeping us updated. We're glad to know that you already sent your unit to us to further evaluate the problem. Hope that you will receive your DJI Mavic Mini soon. Thank you for your understanding and support!

Thank you, Gamora.

I look forward to receiving it
2-6 21:31
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DJI Gamora
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dronespilot Posted at 2-6 21:31
Thank you, Gamora.

I look forward to receiving it

You're welcome!
2-10 14:43
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dronespilot
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It’s been a week now and DJI has not found what’s wrong yet.

Anyone had this issue?
2-19 19:03
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Ice_2k
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that message shows up when moving from an FCC area to a CE area for example. For some reason, your DJI Fly app thinks it's in a non-FCC area and it's instructing the drone to reset its WiFi connection match "local" regulations
2-20 02:19
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dronespilot
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Ice_2k Posted at 2-20 02:19
that message shows up when moving from an FCC area to a CE area for example. For some reason, your DJI Fly app thinks it's in a non-FCC area and it's instructing the drone to reset its WiFi connection match "local" regulations

That's what I thought first. I tested two iPhones and I got the same error. What's strange is that it only happens when I am in a limited altitude zone (the grey area)

2-20 08:12
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dronespilot
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This is the area I was referring to.
2-20 08:14
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Ice_2k
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since it's the DJI Fly app that's triggering the wifi reset command, I don't understand why DJI would request you send back your drone. I would be amazed if this didn't happen with a different Mini in the exact same way. Seems like a map zone configuration error on their servers.
2-20 08:19
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