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How long did your repair take?
1411 19 2015-6-12
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joeglenn
lvl.2
Flight distance : 202156 ft
United States
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Just waiting on getting my P3P back was sent in on May 11, Recieved May 15th, checked into que on May 27th.  
So I am on the 5 to 6 week wait now?  Anyone else waiting?  Getting answeres or shipments?

2015-6-12
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applelinux
lvl.1
Flight distance : 505 ft

United States
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Any update yet?
2015-6-22
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jon.mcclay
lvl.2

United States
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During a cal with DJI USA I was told to expect 6-8 weeks. I was only calling to get a idea in case something happened
2015-6-22
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joeglenn
lvl.2
Flight distance : 202156 ft
United States
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It will be 5 weeks tomorrow.  7 since it was sent in took 2 weeks to get into the que.  So still waiting and getting more and more frustrated with the poor customer service.
2015-6-23
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rich_even
lvl.1

United States
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joeglenn@zombie Posted at 2015-6-24 05:09
It will be 5 weeks tomorrow.  7 since it was sent in took 2 weeks to get into the que.  So still wai ...

With one of my Phantom 2's I was told 4 Weeks, it turned into 6 weeks and I live an hour away from the repair service center. If I remember correctly it was Santa Monica.
2015-6-23
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joeglenn
lvl.2
Flight distance : 202156 ft
United States
Offline

Well this was a purchase that I made for a vacation I was leaving for next week, and of course due to the turnaround on the repair I am not going to have my P3P.  Kinda very disappointing.  Thanks DJI  
2015-6-26
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joeglenn
lvl.2
Flight distance : 202156 ft
United States
Offline

Update!!!!  Well I was notified that the repair is finished and the P3P was updated and test flown.  Tracking information was sent should have it back by the 8th of July.   So total time since Drone was sent it was almost 8 1/2 weeks since RMA was issued, was in que for 5 1/2 weeks.
2015-7-2
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mtnmaddman
Second Officer
United States
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joeglenn@zombie Posted at 2015-7-2 19:44
Update!!!!  Well I was notified that the repair is finished and the P3P was updated and test flown.  ...

What was wrong that you had to send in?  I feel like I need to send mine in,  I think if I have to wait 2 months I don't even want the thing anymore.
2015-7-2
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QuikSilver15
lvl.3

United States
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joeglenn@zombie Posted at 2015-7-2 19:44
Update!!!!  Well I was notified that the repair is finished and the P3P was updated and test flown.  ...

Thanks for the update. Mine was sent in for repair...Currently in queue and going on 10 days. Have yet to get an update regarding status or invoice for broken parts. Did you get one? Hope to get it back by August.
2015-7-2
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joeglenn
lvl.2
Flight distance : 202156 ft
United States
Offline

QuikSilver15 Posted at 2015-7-2 23:33
Thanks for the update. Mine was sent in for repair...Currently in queue and going on 10 days. Have  ...

I did not get a notification until it was fixed and then the fedex tracking number came.
2015-7-2
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joeglenn
lvl.2
Flight distance : 202156 ft
United States
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mtnmaddman Posted at 2015-7-2 20:02
What was wrong that you had to send in?  I feel like I need to send mine in,  I think if I have to ...

The mini sd card was not staying in so it was defective and it was only flown 3 times since it was brand new they replaced the gimblal and updated the software.
2015-7-2
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nickmedici
lvl.4
Flight distance : 88287 ft
United States
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They recieved mine may 18th and I got it back last Friday.
2015-7-2
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joeglenn
lvl.2
Flight distance : 202156 ft
United States
Offline

Got mine back today still had gimbal issues would not write pictures to the sd card.  Now its on its way back again!!!  This sucks!!!
2015-7-7
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InspirelessAggi
Second Officer

United States
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joeglenn@zombie Posted at 2015-7-8 04:19
Got mine back today still had gimbal issues would not write pictures to the sd card.  Now its on its ...

Call and ask for an expedited RMA
2015-7-7
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joeglenn
lvl.2
Flight distance : 202156 ft
United States
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I did its on its way back.
2015-7-7
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InspirelessAggi
Second Officer

United States
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Lovely.  I bet they send out a new one
2015-7-7
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joeglenn
lvl.2
Flight distance : 202156 ft
United States
Offline

UPDATE Well here we go again its actually on its way back now so we will see if it is fixed and I will finally get to fly my bird and have it work.  If this does not work this time I am just sending the rest back and demanding a refund, should that be the case  I will have a brand new GPC case and 3 Sets of Props and 1 Set of carbon Props and 4 batteries for sale.  
2015-7-11
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NoOne3000
lvl.2

United States
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joeglenn@zombie Posted at 2015-7-11 21:50
UPDATE Well here we go again its actually on its way back now so we will see if it is fixed and I wi ...

Is it on its way back from DJI or is it repaired and on its way back to you?  What did DJI say the turnaround time for you was now second time around?
2015-7-11
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joeglenn
lvl.2
Flight distance : 202156 ft
United States
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They said within 5 days, I honestly did not believe them.  But it went in Zendesk and was fixed now is on its way back again.
2015-7-11
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joeglenn
lvl.2
Flight distance : 202156 ft
United States
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Update finally back and really fixed!!!
2015-7-16
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