MARCUS DUARTE Posted at 3-16 17:16
Hello, Goodnight.  I bought the Mavic Air 2, but when I tried to use it with the iPhone I couldn't. Requires device activation. Trying to activate presents the error as in the attached photos. I would like help to resolve this problem. I send the drone data. But with Android it worked normally

I apologize for the inconvenience caused by your use. I didn't see the picture, could you please send it again?
Thank you

Problema en mavic air, por favor ayuda!!! Utilizo DJI GO 4 y iPhone 13

Número de serie: 0K1CG733AJ00FE

djiuser_CzMjbnuyFAfI Posted at 4-27 08:23
Problema en mavic air, por favor ayuda!!! Utilizo DJI GO 4 y iPhone 13

Número de serie: 0K1CG733AJ00FE

Hi there, could you please tell us more details about the issue you encountered? Did you meet the same error message as OP?

Hola tengo problemas con mi dji 4 pro me sale error de servidor cuando trato de desbloquear una zona, segura
y no lo puedo volar alguien me ayuda

djiuser_A8pvGRJV5odo Posted at 5-7 17:22
Hola tengo problemas con mi dji 4 pro me sale error de servidor cuando trato de desbloquear una zona, segura
y no lo puedo volar alguien me ayuda

Hi there, could you please provide a picture of the error message? This will help us better understand the issue and provide you with appropriate assistance. Thank you

hola tengo problemas de activacion mavic air 2 vuela bien en android pero al usar iphone pide activar

sos sar Posted at 5-26 10:14
[view_image]

Thank you for reaching out and we apologize for the inconvenience caused. Could you please let us know if the device has been recently repaired? If so, can you provide details on which repair center handled the work?  That information will help us better diagnose and address the issue you're encountering.

hola  compre la boar en amazon  se armo con android funciona bien pero al intentar usar el iphone no se puede pide activar pero no es posible  gracias

sos sar Posted at 6-12 15:45
hola  compre la boar en amazon  se armo con android funciona bien pero al intentar usar el iphone no se puede pide activar pero no es posible  gracias

If the error message still exists after restarting the drone, we recommend you send it back for further assistance. http://www.dji.com/support

Hello, I have a mavic air and I can t activate the drone !!! Somebody know how can I fix this problem? Thanks

eskuadron Posted at 6-28 10:16
Hello, I have a mavic air and I can t activate the drone !!! Somebody know how can I fix this problem? Thanks

Hi there. Is there any error message? Could you please provide a video showing the issue? You may save it through a shareable link like Google Drive and DropBox, then send the link here. We will check this further for you.

I got this msj from my drone DJI mini 4 pro

Esneydin Mendez Posted at 6-29 07:35
I got this msj from my drone DJI mini 4 pro

Hi there, may I know if you also see the error message 'Activation failed. Server error (-2). ' ?
If so, it is recommended user to send in product back for a comprehensive diagnosis. Thanks.

I have the same error. Error code: Server error (-2)
What can i do?

djiuser_Emj3FWn73hfD Posted at 7-25 15:00
I have the same error. Error code: Server error (-2)
What can i do?

Hi there, thank you for reaching out. In order to better assist, may I know which controller you used?

Al activar drone DJI mini 4 se presenta este error en pantalla!

No puedo probar el equipo… una lastima

Hola tengo este problema con mi drone mini 4 pro al intentar activar el mando me aparece error de servidor (-2) y no me deja activarlo

djiuser_qvSkdqfu9Roh Posted at 7-27 07:56
Al activar drone DJI mini 4 se presenta este error en pantalla!

No puedo probar el equipo… una lastima

Hi there, may I know if you also see the error message 'Activation failed. Server error (-2). '?
If so, the activation failure issue you encountered may be caused by a device firmware error. Would you be able to kindly send the device back to us? We will promptly replace it for you free of charge. We appreciate your understanding and cooperation.

djiuser_zDEeRYOgg1bB Posted at 7-27 12:45
Hola tengo este problema con mi drone mini 4 pro al intentar activar el mando me aparece error de servidor (-2) y no me deja activarlo

Hello. We deeply apologize for the inconvenience you've experienced. The activation failure issue you encountered may be caused by a device firmware error. Would you be able to kindly send the device back to us? We will promptly replace it for you free of charge. We appreciate your understanding and cooperation.

Hola, compre un minicuatro pro y no se activa el rc2, me da un error del servidor (-2)

dagopos Posted at 7-28 13:42
Hola, compre un minicuatro pro y no se activa el rc2, me da un error del servidor (-2)

Hello, there
We apologize for the inconvenience you've experienced. The activation failure issue you encountered may be caused by a device firmware error. Would you be able to kindly send the device back to us? We will promptly replace it for you free of charge. We appreciate your understanding and cooperation.

Hola, acabo de comprar un Mini 4 Pro, y no consigo activarlo. Sigo los pasos que indica el mando RC2, y al momento de solicitar Activar, sale un error: "Fallo en la Activación". Error del Servidor (-2). He intentado activarlo en 4 servidores de internet diferentes, y siempre sale el mismo error. Ya no sé qué puedo hacer?

VictorArroyo Posted at 7-29 05:03
Hola, acabo de comprar un Mini 4 Pro, y no consigo activarlo. Sigo los pasos que indica el mando RC2, y al momento de solicitar Activar, sale un error: "Fallo en la Activación". Error del Servidor (-2). He intentado activarlo en 4 servidores de internet diferentes, y siempre sale el mismo error. Ya no sé qué puedo hacer?

Hello. We deeply apologize for the inconvenience you've experienced. The activation failure issue you encountered may be caused by a device firmware error. Would you be able to kindly send the device back to us? We will promptly replace it for you free of charge. We appreciate your understanding and cooperation.

Compré un mini 4 pro y no se conecta el control con la nave , me aparece este mensaje

Jorge Correa Posted at 7-29 18:20
Compré un mini 4 pro y no se conecta el control con la nave , me aparece este mensaje

Hi there
We apologize for the inconvenience that you are encountering. May we know what type of the remote controller it is? And is it the "error del servidor(-2)"? Kindly request you send us the screenshot for further checking.

Tengo el mismo problema llevo más de una semana tratando de activar

It's been a week since I bought my dji Mini4 project, I haven't been able to activate it yet, it comes out with an error (-2)

djiuser_ggS0NVHZsvz2 Posted at 7-30 08:46
It's been a week since I bought my dji Mini4 project, I haven't been able to activate it yet, it comes out with an error (-2)

Hi there
We deeply apologize for the inconvenience you've experienced. The activation failure issue you encountered may be caused by a device firmware error. Would you be able to kindly send the device back to us? We will promptly replace it for you free of charge. We appreciate your understanding and cooperation.

djiuser_ggS0NVHZsvz2 Posted at 7-30 08:46
It's been a week since I bought my dji Mini4 project, I haven't been able to activate it yet, it comes out with an error (-2)

Hi there
We apologize for the inconvenience that you are encountering. Could you please tell us if your remote controller is RC2? Is the error message 'Server error (-2)'? If so, would you be able to kindly send the device back to us? The activation failure issue you encountered may be caused by a device firmware error. We will promptly replace it for you free of charge. We appreciate your understanding and cooperation.

No me permite activar el dron DJI Neo con numero de serie 1581F87LB247N0020BF3

djiuser_HrRY8OJoQsPY Posted at 9-20 17:45
[view_image]

No me permite activar el dron DJI Neo con numero de serie 1581F87LB247N0020BF3

Hi there, thank you for reaching out. If an error (code: 0xfff) appears when activating the drones, please follow the troubleshooting steps below:

1. We recommend using another mobile device or another network and trying activation again first.

2. Please also try to refresh the firmware via the DJI Assistant 2 and try activation again.

3. If the issue persists after the above two methods have been tried, please provide us with the below information. We will help you to further analyze it with our engineering team, thanks.
①serial number of the entire set of devices
②App log
③aircraft log
④goggles log（if any）
⑤the time when the abnormality occurred.
* You could upload to the sharedrive and send us the link via PM, thanks.

Hello there
I've got the same problem when trying to activate a DJI mini 4 pro using RC2

Omargzmt Posted at 9-20 21:27
Hello there
I've got the same problem when trying to activate a DJI mini 4 pro using RC2

Hi there, we apologize for any inconvenience caused. After our investigation, it seems the activation failure might be due to a device firmware issue. We kindly request that you send the remote controller to our repair center for further inspection by creating a case here at [https://repair.dji.com/repair/index]. DJI technicians will conduct a comprehensive assessment and promptly provide you with a suitable solution. If you have any questions, please do not hesitate to reach out to us. Thank you for your understanding and cooperation!

Hola tengo este problema vi en mini4 pro, dice error(-2) fallo activación

djiuser_oNvABn867Cjt Posted at 10-14 05:54
Hola tengo este problema vi en mini4 pro, dice error(-2) fallo activación

Hi there. Sorry for the inconvenience.  Kindly provide your country/ region for further assistance. Thank you.

Hola compré un mini 4 pro y al intentar activarlo me sale un mensaje de error del servidor (-2)

djiuser_Q8Bvcbm4aDrL Posted at 11-17 17:35
Hola compré un mini 4 pro y al intentar activarlo me sale un mensaje de error del servidor (-2)

We apologize for any inconvenience caused. After our investigation, it seems the activation failure might be due to a device firmware issue. We kindly request that you send the remote controller to our repair center for further inspection by creating a case here at [https://repair.dji.com/repair/index]. DJI technicians will conduct a comprehensive assessment and promptly provides you with a suitable solution. If you have any questions, please do not hesitate to reach out to us. Thank you for your understanding and cooperation!

Hola, estoy intentando activar mi Dron DJI mini 4 pro y me sale el error (-2)

djiuser_xKkhaCRJo4Hi Posted at 11-19 20:13
Hola, estoy intentando activar mi Dron DJI mini 4 pro y me sale el error (-2)

Hi, there
Thanks for sharing the information.
The activation failure issue you encountered may be caused by a device firmware error.
Would you be able to kindly send the device back to us? You can submit a case via this link: https://www.dji.com/mx/support/repair
We appreciate your understanding and cooperation.