After 1 month with extencion rod, Its open, but not close with remote FN button, i clean all conect, is charched but nothing. Once today close but only one time!!!
Only change from Photos to video i try  1 sec,2 sec, 3 second etc.

Hi, thank you for reaching out and we're sorry for the inconvenience. Can you please send us a video showing the problem for us to further isolate the issue? Please keep us posted. Thank you!

DJI Gamora Posted at 1-26 08:47
Hi, thank you for reaching out and we're sorry for the inconvenience. Can you please send us a video showing the problem for us to further isolate the issue? Please keep us posted. Thank you!

It cannot turn of with extension rod the Osmo Pocket
https://www.youtube.com/watch?v=LnC4egQkAtQ

DJI Gamora Posted at 1-26 08:47
Hi, thank you for reaching out and we're sorry for the inconvenience. Can you please send us a video showing the problem for us to further isolate the issue? Please keep us posted. Thank you!

https://www.youtube.com/watch?v=LnC4egQkAtQ

tracer Posted at 1-29 00:25
https://www.youtube.com/watch?v=LnC4egQkAtQ

Can you please try to: Press and hold the Power/Function button for one second to power on or off. In-camera view, press the Power/Function button to switch between Video and Photo mode (not available in Pro settings on DJI Mimo). Press the button twice to recenter the gimbal. In the touchscreen settings page, press the button to go back to the previous menu. You may refer to the link below. Thank you!

https://dl.djicdn.com/downloads/ ... _Rod_User_Guide.pdf

DJI Gamora Posted at 1-30 14:09
Can you please try to: Press and hold the Power/Function button for one second to power on or off. In-camera view, press the Power/Function button to switch between Video and Photo mode (not available in Pro settings on DJI Mimo). Press the button twice to recenter the gimbal. In the touchscreen settings page, press the button to go back to the previous menu. You may refer to the link below. Thank you!

https://dl.djicdn.com/downloads/Osmo%20Pocket/Osmo_Pocket_Extension_Rod_User_Guide.pdf

I know that, but still not work to off the camera, only one time off, at 30 try times

tracer Posted at 1-31 02:03
I know that, but still not work to off the camera, only one time off, at 30 try times

Hi, thank you for your response. I will highly recommend you to send your DJI Osmo Pocket extension rod to us to further identify the problem since you already managed to exhaust the troubleshooting steps that could possibly rectify the problem. You may refer to the link below. Thank you for your understanding and support!

https://www.dji.com/support

DJI Gamora Posted at 2-2 14:48
Hi, thank you for your response. I will highly recommend you to send your DJI Osmo Pocket extension rod to us to further identify the problem since you already managed to exhaust the troubleshooting steps that could possibly rectify the problem. You may refer to the link below. Thank you for your understanding and support!

https://www.dji.com/support

Thanks a lot

tracer Posted at 2-3 21:54
Thanks a lot

You are always welcome!