Hi all,

I have a problem with my flight record in DJI Go. My flight distance showed a "huge number" which I am very sure I didn't fly that far.

Is that possible for me to reset the flight record?

This is a snapshot. Appreciate if there's anyone can help me with this.

Hi. I am sorry for the trouble this has caused. With regards to this concern. Please try to log out and log in your DJI account to isolate the issue. Please keep us posted for further assistance. Thank you.

DJI Paladin Posted at 1-31 15:34
Hi. I am sorry for the trouble this has caused. With regards to this concern. Please try to log out and log in your DJI account to isolate the issue. Please keep us posted for further assistance. Thank you.

I have signed out and signed in, but it is still the same.

Can anyone help?

djiuser_F2nQ9i9KPPV7 Posted at 1-31 17:03
I have signed out and signed in, but it is still the same.

I am sorry to know that the issue still persists, After this troubleshooting step. I will forwards this concern/thread to our dedicated DJI support team for further attention. Thank you.

DJI Paladin Posted at 2-3 10:39
I am sorry to know that the issue still persists, After this troubleshooting step. I will forwards this concern/thread to our dedicated DJI support team for further attention. Thank you.

Thanks a lot for your assistance. Really appreciate that.

Is there any way I can reset all the flight information so that the distance and maximum altitude will reset and solve this issue?

You are very much welcome. I have forwarded this information/thread to the designated DJI support team. I am just waiting for their update for us to be able to give a correct and precise resolution for this matter. Thank you for your understanding and support.

DJI Paladin Posted at 2-4 09:44
You are very much welcome. I have forwarded this information/thread to the designated DJI support team. I am just waiting for their update for us to be able to give a correct and precise resolution for this matter. Thank you for your understanding and support.

Thanks again. I really appreciate your assistance. Hope to hear from you soonest.

djiuser_F2nQ9i9KPPV7 Posted at 2-5 06:39
Thanks again. I really appreciate your assistance. Hope to hear from you soonest.

You are more than welcome and thank you for your understanding and support.

Hi, just to follow up if there's any solution to this? Thanks!

DJI Paladin Posted at 2-6 13:01
You are more than welcome and thank you for your understanding and support.

Hi, is there any update on this matter? Thanks.