I placed an order for an Inspire 2 & X5s a couple of days back, on Thursday (30th Jan 2020), based on previous information provided by DJI, the warehouse should be in operation on 31th Jan 2020, however my order is still pending shipment, i was wondering if anyone can provide information on when my order would ship?
Or is DJI China still closed due to the coronavirus?

Order Number:0652808054094Order Date:30/01/2020 23:33:52

Hi, thank you for reaching out and we're sorry for the inconvenience caused. I will be sending you a PM today, kindly please check your inbox. Thank you!

Curious, to hear what response DJI is giving regarding the closing of their offices in China?  If anyone has the direct communication from DJI I would love to see what they're saying right now...thx.

I placed an order Feb 2nd and my order is awaiting shipment also, the online help said shipment was expected Feb 20th...... what is the deal ? any way to speed up delivery, i had no warning of it taking so long, i could have purchased from a local store and walked out with it same day..... very unhappy at the moment.

RGMGFitness Posted at 2-3 09:24
Curious, to hear what response DJI is giving regarding the closing of their offices in China?  If anyone has the direct communication from DJI I would love to see what they're saying right now...thx.

not much of a response other than the extended CNY..

fans5d3634a6 Posted at 2-5 11:48
I placed an order Feb 2nd and my order is awaiting shipment also, the online help said shipment was expected Feb 20th...... what is the deal ? any way to speed up delivery, i had no warning of it taking so long, i could have purchased from a local store and walked out with it same day..... very unhappy at the moment.

i actually already cancelled my order, i heard from some of my friends who are working in China that work most likely would only start early March

fans5d3634a6 Posted at 2-5 11:48
I placed an order Feb 2nd and my order is awaiting shipment also, the online help said shipment was expected Feb 20th...... what is the deal ? any way to speed up delivery, i had no warning of it taking so long, i could have purchased from a local store and walked out with it same day..... very unhappy at the moment.

Hi there, the estimated shipping date of your drone is  10-15 business days after the payment confirmation, which would be in the middle of February, appreciate your patience.

still waiting on my shipment please help
Order Number:
0016802055194
Order Date:
01/18/2020 15:19:17 (UTC-5)

djiuser_bNCatBy6Dca7 Posted at 2-12 18:05
still waiting on my shipment please help
Order Number:
0016802055194

Hi there, because of the novel coronavirus prevention and traffic controls currently in China, the shipment time of your order may be delayed. We are sorry for the inconvenience caused and understand how you feel. We will process it for you as soon as possible. Thank you for your understanding and support.

there shipping again ..mine went out

Saddin Posted at 2-15 05:39
there shipping again ..mine went out

Glad to know that, hope you will receive the drone soon.

I ordered a Mini Flymore on Jan 28 and it’s still “Awaiting Shipment”.

djiuser_bj1UuAMqPdll Posted at 2-17 10:36
I ordered a Mini Flymore on Jan 28 and it’s still “Awaiting Shipment”.

Hi there, we've managed to get your order number via your forum account. Because of the novel coronavirus prevention and traffic controls currently in China, the shipment time of your order may be delayed. We are sorry for the inconvenience caused and understand how you feel. We will process it for you as soon as possible. Thank you for your understanding and support.

Wow - and I wake up this morning and it’s shipped. Tada!

orders are going out ,I received mine today

Saddin Posted at 2-18 10:28
orders are going out ,I received mine today

wow that is fast! no delays once it reaches DHL i supposed

Greetings!  I am hopeful one of the site Admins can check on status of my order as well:

Order No.:0018846590926

Thank you!

djiuser_nBhRoETTiy4T Posted at 2-18 19:57
Greetings!  I am hopeful one of the site Admins can check on status of my order as well:

Order No.:0018846590926

The estimated shipping date of your order is 10-15 business days after the payment confirmation, which would be in March, please pait patiently, thank you.

Just got an e-mail that my order for a Phantom 4 Pro Plus and some accessories has been delayed. Order #0013988410948. Any guestimate on shipment?

Ordered on 3/19 but they didn't take the money from my account until 3/26. All I can do is shake my head. If I'd known there would be a delay I'd have ordered from a dealer.

djiuser_FZhEWCkAVyry Posted at 3-27 18:39
Just got an e-mail that my order for a Phantom 4 Pro Plus and some accessories has been delayed. Order #0013988410948. Any guestimate on shipment?

Ordered on 3/19 but they didn't take the money from my account until 3/26. All I can do is shake my head. If I'd known there would be a delay I'd have ordered from a dealer.

Due to the prevention and traffic control measures undertaken for the Coronavirus, the delivery of your product is expected to be delayed. We apologize for the inconvenience caused. We will verify with the team about the estimated shipping date. Thank you for your understanding and support.

djiuser_FZhEWCkAVyry Posted at 3-27 18:39
Just got an e-mail that my order for a Phantom 4 Pro Plus and some accessories has been delayed. Order #0013988410948. Any guestimate on shipment?

Ordered on 3/19 but they didn't take the money from my account until 3/26. All I can do is shake my head. If I'd known there would be a delay I'd have ordered from a dealer.

Your order has been shipped, you should have received the tracking number via the email, hope you will get it soon.

DJI Mindy Posted at 4-1 23:40
Your order has been shipped, you should have received the tracking number via the email, hope you will get it soon.

Got it yesterday...hope to do some flying today.

Thank you

Mr. Strat Posted at 4-4 06:09
Got it yesterday...hope to do some flying today.

Thank you

Good to know you have received it, fly safe and stay healthy.

DJI Mindy Posted at 4-4 18:51
Good to know you have received it, fly safe and stay healthy.

I have also received an email saying my order is delayed. however, there is no estimate as to how the long the delay is. can you please try and confirm this with me?

charlieg99 Posted at 4-5 01:48
I have also received an email saying my order is delayed. however, there is no estimate as to how the long the delay is. can you please try and confirm this with me?

Sorry for the late response, I managed to get your order number via your Forum account and it says you submitted a refund request, the order has been canceled, sorry for any inconvenience caused, hope we could support you next time.

DJI Mindy Posted at 2-19 00:15
The estimated shipping date of your order is 10-15 business days after the payment confirmation, which would be in March, please pait patiently, thank you.

Trying to figure out when my order will ship out! It said 1 business day and it’s been a bit longer! 0017433087927 is my order number! Any info would help! Thanks!!

djiuser_9cuVqRu9QrUL Posted at 4-11 18:44
Trying to figure out when my order will ship out! It said 1 business day and it’s been a bit longer! 0017433087927 is my order number! Any info would help! Thanks!!

Thanks for your support to DJI, the estimated shipping date of your order is 1 business days after the payment confirmation, which is expected to be shipped on Monday, but just a reminder, there could be a delay due to COVID-19 prevention and traffic controls, we will send you email notification once it is shipped, appreciate your understanding and patience.

DJI Mindy Posted at 4-11 20:31
Thanks for your support to DJI, the estimated shipping date of your order is 1 business days after the payment confirmation, which is expected to be shipped on Monday, but just a reminder, there could be a delay due to COVID-19 prevention and traffic controls, we will send you email notification once it is shipped, appreciate your understanding and patience.

Thank you so much for the quick response! Looking forward to playing with my new drone!!

djiuser_9cuVqRu9QrUL Posted at 4-12 03:54
Thank you so much for the quick response! Looking forward to playing with my new drone!!

No problem, if there is any delay, please feel free to contact us.

DJI Mindy Posted at 4-12 20:13
No problem, if there is any delay, please feel free to contact us.

Did you get your order yet? I ordered a mavic mini yesterday and starting to worry I should have just  went to best buy due to possible delays

Aaron Grimes Posted at 4-14 17:47
Did you get your order yet? I ordered a mavic mini yesterday and starting to worry I should have just  went to best buy due to possible delays

Hi Aaron, the order of the customer in 27# has been shipped as expected. I managed to get your order number and it is already in Picking stage, it shall be shipped very soon, please note the email notification.

Two days ago ordered and payed. Now received message that shipping is delayed. When my order will be shipped???

Zedz Posted at 4-16 22:02
Two days ago ordered and payed. Now received message that shipping is delayed. When my order will be shipped???

Hi Zedz, I'm sorry to hear about the issue with your order. I have managed to get your order number via your forum account, it has been forwarded to the related team for a check. If there is an update, I'll get back to you soon. Thank you for your patience.

When is Magic air 2 shipping.  I expected it to go out today.  I have confirmation of payment? I've been waiting for a few weeks already.  Order No.:0015987480742  Thanks!

George West Posted at 5-11 19:52
When is Magic air 2 shipping.  I expected it to go out today.  I have confirmation of payment? I've been waiting for a few weeks already.  Order No.:0015987480742  Thanks!

Hi George, thanks for your support to DJI Mavic Air 2, your order is under picking status, the tracking number will be generated and sent to you soon, please note the email notification later.

what is the status on Order :0014487660940 please

fans65235966 Posted at 5-12 18:57
what is the status on Order :0014487660940 please

Hi there, the estimated shipping date of your order is 7-10 business days after the payment confirmation, it is still under processing, we will ship the orders according to the stocks and payment sequence, the email notification will be sent to you once it is shipped, appreciate your patience.

Hello can you please help me with order 0011874990647
It's is still processing but I placed it on may 12th.

djiuser_NnUSLGlFskl1 Posted at 5-17 16:49
Hello can you please help me with order 0011874990647
It's is still processing but I placed it on may 12th.

Hi there, we apologize to keep you waiting for the shipment, upon checking the order number, it has been canceled as you requested, hope we could help you next time.

Can you help me with my order I ordered on the 14th of May and got a delay with no estimate on when it will be shipped or arriving to me
Order # 0019787206479