Please select Into the mobile phone version | Continue to access the computer ver.
Checking on return/refund
933 4 2-3 10:23
Uploading and Loding Picture ...(0/1)
o(^-^)o
jaaronwhite
lvl.2
Flight distance : 178760 ft
United States
Offline

Hi, checking on return/refund status


RMA # 3923407-M5X9X5



Thanks
2-3 10:23
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Hi jaaronwhite, may we have the returned shipping label for further support?
2-3 18:15
Use props
jaaronwhite
lvl.2
Flight distance : 178760 ft
United States
Offline

I don’t have the return label because it is on the package. Here is a picture of the receipt for the shipment.
25D85674-B246-4636-857D-6767D6AA4FA6.jpeg
2-4 13:36
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

jaaronwhite Posted at 2-4 13:36
I don’t have the return label because it is on the package. Here is a picture of the receipt for the shipment.

Thank you so much for the details, there is shipping label in the receipt, the package has been delivered, we will push the related team to diagnose and approve the refund as soon as possible. Appreciate your patience.
2-5 01:39
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

An update for your case: the unit has bee received the we have refunded physical units, DJI Care Refund is pending and we will inform the related team to proceed as soon as possible.
2-5 20:07
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules