Redeem Points Grayed Out
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1853 9 2020-2-7
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pmshop
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  1#
I have over 3600 redeemable points yet my "Redeem Points" box is grayed out.

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2020-2-7
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DJI Paladin
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Flight distance : 318 ft

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  2#
Hi. I am sorry for the trouble this has caused. I have sent a PM. Please check at your most convenient time. Thank you.


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2020-2-7
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pmshop
First Officer
Flight distance : 8073271 ft
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  4#
DJI Paladin Posted at 2-7 08:53
Hi. I am sorry for the trouble this has caused. I have sent a PM. Please check at your most convenient time. Thank you.

I answered the PM
2020-2-7
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DJI Paladin
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Flight distance : 318 ft

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  5#
pmshop Posted at 2-7 09:16
I answered the PM

Thank you for the response. I have replied to the PM. Please check in your most convenient time. Thank you.
2020-2-7
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DJI Mindy
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  6#
May we have a screenshot of your exchange page?
2020-2-8
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pmshop
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  7#
DJI Mindy Posted at 2-8 01:59
May we have a screenshot of your exchange page?

2020-2-8
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DJI Mindy
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  8#
pmshop Posted at 2-8 03:07
[view_image]

Could you please input the number of the points that you would like to exchange in the first box then see whether the Exchange box is still grey?
2020-2-11
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pmshop
First Officer
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  10#
DJI Mindy Posted at 2-11 01:56
Could you please input the number of the points that you would like to exchange in the first box then see whether the Exchange box is still grey?

That is it.
Had no idea first box was an entry field
2020-2-11
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SupBro
Second Officer
Flight distance : 1454193 ft
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  11#
The same thing happened to me. The system is not very user friendly.
2020-2-11
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DJI Mindy
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  12#
pmshop Posted at 2-11 04:43
That is it.
Had no idea first box was an entry field

Good to know, please keep us updated if you have any further concern.
2020-2-14
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