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Announcement on Delay of Product Delivery and Repair
3385 30 2-10 20:32
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DJI Support
DJI team
Flight distance : 2408 ft

China
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Dear customers,
  
Because of the novel coronavirus prevention and traffic controls currently in China, product repairs and shipment times are expected to be delayed. We are sorry for the inconvenience caused. We will process it for you as soon as possible. If you have any questions during this period, feel free to contact DJI Support for assistance.

Best regards,
DJI Product Application Technical Support   
February 11, 2020

2-10 20:32
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Montfrooij
Captain
Flight distance : 1859961 ft
Netherlands
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Thanks for the info!
2-11 07:31
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Protonus
lvl.2
United States
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Stay safe everyone!  I hope this is over for you all soon!
2-11 09:54
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TheDon
Captain
Flight distance : 2528907 ft
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Romania
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Take care!
2-12 08:02
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Saddin
lvl.2
Flight distance : 169938 ft
United States
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hope you'll get back to shipping cant wait for mine
2-14 15:26
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Saddin
lvl.2
Flight distance : 169938 ft
United States
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Saddin Posted at 2-14 15:26
hope you'll get back to shipping cant wait for mine

Thank you for the shipment , glad to see you'll back at it!
2-16 04:05
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ALABAMA
Captain
Flight distance : 10325630 ft
United States
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Appreciate the update!
2-17 11:38
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Roger1167
Second Officer
Flight distance : 1510728 ft
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United States
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Be Safe.  Hope all goes well.
2-17 19:05
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BA Drone Dude
lvl.3

United States
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Stay safe out there!
2-18 06:43
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Saddin
lvl.2
Flight distance : 169938 ft
United States
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orders are going out ,I received mine today
2-18 10:41
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fans73595789
lvl.1
Germany
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Take Care DJI. We are with you. According to the tracking number of my shipment, it should arrived in Nuth, Netherlands right you. How long will the registration of my drone take in you facility? There is still no updates.
2-19 11:22
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test12
lvl.1

Austria
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test

2-20 09:04
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test12
lvl.1

Austria
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test  test test
2-20 09:07
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test12
lvl.1

Austria
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xsss

2-20 09:08
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test12
lvl.1

Austria
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dasdsadadsa
2-20 09:11
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Ewallet.
lvl.3

China
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I think we'll get through this
2-21 05:24
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A J
Captain
Flight distance : 11628907 ft
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United Kingdom
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Thanks for the update
2-21 07:56
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Richard Hopkins
lvl.4
Flight distance : 805968 ft
United States
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Take care of your people, We understand about what is going on over there,I can wait for my order,Thank You
2-25 16:21
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djiuser_seOTU09jrJHw
New

Estonia
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They don't dispatch item ordered, also doesn't return my money, just make me wait longer!
1 month lost!
RETURN MY MONEY CHEATERS!!!
2-26 00:49
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KlooGee
Captain
Flight distance : 11022110 ft
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United States
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djiuser_seOTU09jrJHw Posted at 2-26 00:49
They don't dispatch item ordered, also doesn't return my money, just make me wait longer!
1 month lost!
RETURN MY MONEY CHEATERS!!!

Reaching out here for this issue probably won't get you very far.  If you contact DJI's support team directly, they will cancel your order and refund your money appropriately.
2-26 05:35
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djiuser_z3OLZKLvrWWe
lvl.1

United States
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Glad to see your back to shipping.
3-4 00:19
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Alejandro8706
lvl.4

Spain
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suerte a todos desde españa un saludo
3-7 11:51
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Eric Bartolo
Captain
Flight distance : 2881732 ft
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Malta
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Totally understandable - health should always come first. Take care and be safe everyone
3-16 14:09
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djiuser_krgDNR3DJrmz
New

United States
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I understand this an unprecedented crisis. However, I use my Mavic Mini for work, and I purchased the refresh express to ensure that I wouldn't be out of the air too long if I crashed. I have already spent around $80 trying to get my replacement, and the broken MM is on its way to CA facility. Can I expect a replacement, or no?
3-24 04:48
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djiuser_KNBbwxLiwdPH
New

Syria
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اريد حلاً لهذه المشكلة

IMU Calibration Failed Error Code 13 DJI Phantom 4
3-27 12:08
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djiuser_KNBbwxLiwdPH
New

Syria
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I want a solution to this problem

  IMU Calibration Failed Error Code 13 DJI Phantom 4
3-27 13:12
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Lucas775
Captain
Flight distance : 12021243 ft
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United States
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Stay safe!
3-28 12:24
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djiuser_CwuUhrrV3MRp
lvl.1
Flight distance : 859823 ft
United States
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Mine supposedly shipped yesterday from Ellenwood, GA, but the tracking information shows it hasn't been picked up yet. Hoping it's picked up today! Waiting impatiently here.
4-14 16:37
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Ingo Sundowner
First Officer
Flight distance : 473547 ft
United Kingdom
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DJI couldn't, didn't  want to or failed to ship before the virus. So what's the difference now?
4-16 02:01
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djiuser_4LnnmJ5GpS11
lvl.1

United States
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Ordered my phantom March 3.  Was supposed to ship April 8. DJI saying due to warehouse delays yet I ordered 2 osmo pockets mid April from DJI and got them in 4 days?  Why some things are being shipped  and not others? I ordered over $3000 in equipment and they have my $$$ I have no drone...
4-16 06:18
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djiuser_UtRmAsA9mG51
lvl.2

United States
Offline

tried asking support to take back devices firmware undesirable unreversible 01.00.0620 but they remark virus too troubling
What do you do?
01.00.0620 is unacceptable by tasking too much processor demands starving legacy functions which prior firmwares did not demand thus not hogging resources
What to do?
4-18 16:47
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