Hi All

I'm having problem to do vision calibration on my Mavic 2 PRO.

I did update software
formatted sd and internal memory

Every  time I do calibration it fails.. screen freezes as on the photo attached

Help

Hello and good day. I am sorry for the trouble calibrating the vision sensor of your DJI Mavic 2 Pro and thank you for reaching out.  With regards to issue that we are facing today, you may give a try to change the resolution of your screen for your reference you may take a look at this information. It is recommended to use a monitor with a size of 14 inches or more, and a curved screen is not supposed to be used. Set the display resolution to the recommended value (usually 14 inches for 1366*768 or 1440*900; 17 inches for 1366*768 or 1280*720; 19 inches for 1366*768 or 1440*900; 22 inches for 1680) *1050 or 1920*1080; 24 inches for 1920*1080 or 1920*1200). Please give us an update further assistance. Thank you.

I did try on 15-inch Macbookpro  and 27 inch  iMac and still the same

I have tried multiplay times now, sick and tired of this...

I have reboot my comp and aircraft , downloaded new DJI assistant 2, change resolution and still nothing.
After calibration I'm stuck .......

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Hi. Thank you for the additional information. As per checking the monitor 15-inch Macbookpro  and 27-inch  iMac. Kindly please try to use a suggested screen size to calibrate the sensor of the said drone. You may refer to the screen sizes posted on post #2 by DJI Stephen for us to be able to isolate the issue. In addition, may I know before this issue happened was their any hard landing or a crash that happened on the drone? Please keep us posted for further assistance. Thank you.

Hi.

Thank you again for your message.

I  had a hard landing , a drone has landed unexpectedly from about 3 meters and hit the surface , but all works fine.

djiuser_Lur1ztq29wLO Posted at 2-12 01:37
Hi.

Thank you again for your message.

Hi. I am sorry to know about the incident with your DJI Mavic 2 Pro and thank you for the additional information. With regards to this concern. Since there was a hard landing that happened on the said drone this might have caused internal damages that is causing this issue. I would recommend for you to contact our DJI support team to start up a ticket at ( https://www.dji.com/support?site=brandsite&from=nav ) to diagnose, analyze and repair the said drone. Please note that the repair cost will depend on the said warranty period of the drone otherwise, valid charges will apply. Thank you.

DJI Stephen Posted at 2-11 12:53
Hello and good day. I am sorry for the trouble calibrating the vision sensor of your DJI Mavic 2 Pro and thank you for reaching out.  With regards to issue that we are facing today, you may give a try to change the resolution of your screen for your reference you may take a look at this information. It is recommended to use a monitor with a size of 14 inches or more, and a curved screen is not supposed to be used. Set the display resolution to the recommended value (usually 14 inches for 1366*768 or 1440*900; 17 inches for 1366*768 or 1280*720; 19 inches for 1366*768 or 1440*900; 22 inches for 1680) *1050 or 1920*1080; 24 inches for 1920*1080 or 1920*1200). Please give us an update further assistance. Thank you.

I am repeatedly getting the error "aircraft motion error" when trying to calibrate my Mavic Pro 2. I have tried a 24" monitor in 1920x1200 mode and other lower resolutions and they all fail in the same way. I have tried using the Retina display on my Mac (2880x1800) and it fails. I have tried reducing the resolution on my Retina display to 1440x900. It fails. This is a new aircraft. No accidents. I downloaded DJI Assistant 2 for Mavic today so I am running the latest version. This is very frustrating. Please tell me  how to fix this problem.