Hi,


I bought this Osmo Pocket recently and today it's the second time I use it. It was a totally fail. Two days ago, it was working fine (my first time use).


I was trying to do a time lapse and thinking about to send to my friends, but OP stoped working after about 10 mins time lapse. Then, it keeps rebooting and flashing the purple/pink screen.


I didn't charge it after the first use so it has about 85% battery life, but I think that should be enough. Also, I didn't drop or break or trying to do any phisical contact to OP. I know how dedicated these things could be. I also tried to factory set the OP (during a very limited time frame, due to crashes), but it doesn't help much.

Please help. I will ultimately bring this OP to DJI store if nothing fix it but it worth everyone to know if it's a common issue.


https://www.youtube.com/watch?v=wDEGujn0RF0


Thank you in advance.

Hi, thank you for reaching out and we're sorry for the trouble that this has caused.  I will highly recommend you to open up a case and contact our support team at https://www.dji.com/support .  Our professional team will conduct a further diagnostics on your unit for us to find out the main reason for the problem. A corresponding resolution will be provided via email once we already have your unit on our facility. Please don't hesitate to reach us if you have other inquiries or concerns. Thank you for your understanding and support!