Jacques1397
New
South Africa
Offline
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Good Day
I need help with activation of my brand new Osmo Pocket.
Apparanlty the Samsung Galaxy S8 with USB C connector is not a compatible device, and I only use Samsung phones / tablets. There is no way for me to activate the deivce / use it.
When i plu it in on my phone, the app doesnt automatically open, and doesnt connet to my phone, only charges my phone. I suspected my port to be faulty, and tested it with my Mavic Pro controller, but it works 100% - I can connect to the Drone and stream live feed ? So must be either the App or the new Osmo device ?
Is there anyone else with the same issue and managed to get help with this ? Device is brand new, bought it last nigh 12 Feb 2020 - But currenlty with support received in online chat not very pleased. I cannot just go out and buy a new phone now to work the Osmo or get a device somewhere.
I also reinstalled the App a few times to no avail - There is no option popping up for me to select the USB C option in anyhow to ensure its on MTP.
Help please!!!
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