Skyris
Captain
Flight distance : 333799 ft
Australia
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DJI Stephen Posted at 2-14 07:59
Hello and good day Skyris. I am sorry to know that you are having issues with the batteries of your DJI Mavic 2 Pro. Battery swelling is basically caused by to much heat, vast changes in temperature and/or moisture getting into the battery itself. The lifespan and condition of the battery will depend on the totality of how it was used. Hoping for your kind understanding that every electronic product and batteries has a certain warranty period and lifespan. For safety purposes please do not use bloated or bulging batteries when flying or operating your drone so that the drone's performance will not be affected or compromised . Using bloated or bulging batteries might lead to damaging of the aircraft, or worse, damage to property. Again I am sorry and thank you for understanding.
Hi DJI Stephen but this is a major design flaw, the battery clipped in fine before the flight and when landed it was half out, the bulge of the battery was at the bottom pushing the battery out of the tray on the drone,
Maybe I have an old designed battery and this has been corrected but feel the battery isnt old enough to be replaced yet, I have always charged it properly and kept 20%-25% before landing.
I understand batteries can swell, I used to fly the DJI s900 with large lipo batteries and they did start to swell at times but there was no way they would get pushed out of the drone..
My Inspire batteries are slightly swollen at times but they have areas where they are able to swell on the sides.. Its really concerning with the mavic 2 pro.
Can DJI replace this faulty battery?
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