Please select Into the mobile phone version | Continue to access the computer ver.
DJI drones will be blocked if activated in a different country?
626 8 2-16 01:17
Uploading and Loding Picture ...(0/1)
o(^-^)o
NG501
lvl.1

Ukraine
Offline

I have stumbled upon these Ukrainian articles in which someone who claims to be an authorised DJI dealer says that DJI will be remotely disabling new drones if they are being activated in a country that doesn't match the country where they were originally sold.

https://ain.ua/2020/02/14/esli-vklyuchit-dron-ne-v-toj-strane-dlya-kotoroj-on-vypushhen-ego-zablokiruyut/
(use Google translate if you can't read it)


Apparently, this is being done to make it impossible to use drones that were not purchased from an authorised dealer in your country.

https://tech.liga.net/technology/novosti/dji-mojet-nachat-blokirovat-neofitsialnye-drony-v-ukraine
The second article goes into detail and claims that drones will be blocked on a hardware level (bricked, basically) and will require an expensive repair in order to work again.

I'd like DJI representatives to publicly confirm or deny this information.

And, if this information is true, I have a follow-up question. Here's a scenerio:
1. I purchase a DJI drone from an official dealer in a different country
2. I import it to my country, I pay my import taxes
3. I attempt to activate it for the first time
4. DJI remotely bricks it and turns it into an expensive paperweight

So my question is: how is this even legal?


2-16 01:17
Use props
gtoad5
lvl.2
Flight distance : 12300 ft

Singapore
Offline

don't buy DJI any more, they are doing thing damage the interests of consumers, there are still other alternative, try Hubsan zino2 or Fimi X8 se there can fly 5 km distance i try have by myself, these product are much cheaper then DJI, forget above DJI fcc or ce, to many problem it for DJI,.
2-16 05:17
Use props
DJI Natalia
Administrator

Offline

Hi there, we have not got information about it. You are recommended to refer the information from DJI official web: www.dji.com. Should you encounter any difficulties in using your DJI products, please feel free to let us know or contact our support team via http://www.dji.com/support, we're here for help. Thank you for your understanding and support.
2-16 18:42
Use props
DJI Natalia
Administrator

Offline

gtoad5 Posted at 2-16 05:17
don't buy DJI any more, they are doing thing damage the interests of consumers, there are still other alternative, try Hubsan zino2 or Fimi X8 se there can fly 5 km distance i try have by myself, these product are much cheaper then DJI, forget above DJI fcc or ce, to many problem it for DJI,.

Hi there, sorry to hear that. May we know the specific issue of of your DJI product, please? Should there anything we can assist you with, please feel free to let us know or contact our support team via http://www.dji.com/support, we'll do our best to help you. Thanks.
2-16 18:47
Use props
NG501
lvl.1

Ukraine
Offline

DJI Natalia Posted at 2-16 18:42
Hi there, we have not got information about it. You are recommended to refer the information from DJI official web: www.dji.com. Should you encounter any difficulties in using your DJI products, please feel free to let us know or contact our support team via http://www.dji.com/support, we're here for help. Thank you for your understanding and support.

Let's clarify this. As far as I understood, you're saying that you can't provide answers to my questions on this forum, and suggesting to use contact form at http://www.dji.com/support instead. Is this correct?
2-16 21:11
Use props
Joe_Diver
lvl.2

United States
Offline

NG501 Posted at 2-16 21:11
Let's clarify this. As far as I understood, you're saying that you can't provide answers to my questions on this forum, and suggesting to use contact form at http://www.dji.com/support instead. Is this correct?

https://www.dji.com/newsroom/news/dji-improves-geofencing-to-enhance-protection-of-european-airports-and-facilities

It looks like the answer is yes. If this is done right you'd still be able to fly in approved areas.
2-17 08:17
Use props
DJI Natalia
Administrator

Offline

NG501 Posted at 2-16 21:11
Let's clarify this. As far as I understood, you're saying that you can't provide answers to my questions on this forum, and suggesting to use contact form at http://www.dji.com/support instead. Is this correct?

Hi there, sorry to let you misunderstood. For your question "DJI drones will be blocked if activated in a different country?", the answer is no. However, we still recommend users to purchase DJI product locally, because it will be more convenient for the follow up warranty. As you know, DJI does not provide global warranty, customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product (for more information about DJI's after-sales service polices, please check this link: https://www.dji.com/service/policy?site=brandsite&from=nav). So we don't recommend the cross-region purchases.
We appreciate your kindly understanding.
2-17 19:26
Use props
DJI Natalia
Administrator

Offline

Joe_Diver Posted at 2-17 08:17
https://www.dji.com/newsroom/news/dji-improves-geofencing-to-enhance-protection-of-european-airports-and-facilities

It looks like the answer is yes. If this is done right you'd still be able to fly in approved areas.

Hi there, please refer to the reply on the floor 7#. Thanks.
2-17 19:34
Use props
NG501
lvl.1

Ukraine
Offline

DJI Natalia Posted at 2-17 19:26
Hi there, sorry to let you misunderstood. For your question "DJI drones will be blocked if activated in a different country?", the answer is no. However, we still recommend users to purchase DJI product locally, because it will be more convenient for the follow up warranty. As you know, DJI does not provide global warranty, customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product (for more information about DJI's after-sales service polices, please check this link: https://www.dji.com/service/policy?site=brandsite&from=nav). So we don't recommend the cross-region purchases.
We appreciate your kindly understanding.

Thank you.
So this means that the information published by Ukrainian media was false. Apparently, it was originally provided by Valery Yakovenko, the founder of DroneUA (https://drone.ua/), which is supposed to be an authorized DJI dealer in Ukraine.

Is DJI going to request those parties to retract false information about DJI products and services?
2-17 22:05
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules