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Mavic Pro Platinum Shutter Snaps Picture On Startup
114 4 2-19 05:27
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Music Miizetro
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Flight distance : 623720 ft
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I have an issue where my MPP snaps a picture without me pressing the shutter button upon startup. It happens after initiation and when I launch the GO4 app.  This happens frequently and when it does, it does not save any pictures from the flight to the SD card.. It saves the videos but not the stills. This is a replacement unit only a month old. The only common denominator is the remote which is from my original unit. I’ve refreshed the firmware on both the drone and the remote. I’ve reformatted the SD card (Sandisk Extreme Pro). I’ve also deleted and reinstalled the Go4 app,
iPhone 7 Plus.

Anyone who can assist with will be greatly appreciated. I DO NOT want to have to send a replacement drone back to DJI after only having it a month.
2-19 05:27
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Music Miizetro
lvl.2
Flight distance : 623720 ft
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Forgot to mention that I had this issue on the unit that was replaced
2-19 05:37
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DJI Gamora
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Hi, thank you for reaching out and we do apologize for the inconvenience. Can you please try to relink the aircraft to the controller to see if the problem persists? You may refer to the tutorial below. Also, if you could try to use a different mobile device for us to further isolate the problem we greatly appreciate that. Please keep us posted. Thank you for your understanding. Cheers!

2-19 08:24
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Music Miizetro
lvl.2
Flight distance : 623720 ft
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United States
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DJI Gamora Posted at 2-19 08:24
Hi, thank you for reaching out and we do apologize for the inconvenience. Can you please try to relink the aircraft to the controller to see if the problem persists? You may refer to the tutorial below. Also, if you could try to use a different mobile device for us to further isolate the problem we greatly appreciate that. Please keep us posted. Thank you for your understanding. Cheers!

https://www.youtube.com/watch?v=3YErW2FYTqs

Thanks. I re-linked it last night and the problem remained.
2-19 08:26
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DJI Gamora
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Music Miizetro Posted at 2-19 08:26
Thanks. I re-linked it last night and the problem remained.

Please let us know if the issue remains even you change mobile devices. Thank you!
2-20 16:48
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