DJI-892
lvl.1
Flight distance : 28192 ft
Australia
Offline
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DJI Mindy Posted at 2-22 00:10
Hi John, we are sorry for any inconvenience caused. Please kindly understand that to ensure repair quality, DJI may update or replace the product module. If it is updated or replaced, the serial number may also change, but this will not affect the after-sales service. This was mentioned on the quotation email. But please don't worry, the performance of the drone can be assured.
I noticed that the drone has not been delivered, please kindly check the drone when you receive it, any issues, please keep us updated, I will do my best to help.
NO - this is rubbish if were unrepairable you would have said so. You said it was repairable and the repair was minor, and you quoted me for a repair and replacing a couple of minor components not replacement, of the entire drone
I have no intention of opening the package you sent as it does not contain the drone I sent to you for repair.
I want my drone, the one I sent you, repaired as quoted and returned to me. I sent you my Hardly used Drone with very minor damage, in good faith to be repaired, not for you to replace it with a second hand one. If you have as I suspect repaired mine now and sent it to someone else, I demand a brand new replacement. If however it is still in the workshop, which I hope it is, then I suggest you secure it, ASAP, repair it and then return it to me, and I will return the one you have sent me.
It is not inconvenience it is deceptive practise, and a scam.
What you have done is the same as if I dropped my car in for a service for which I then pay and the dealer gIves me some else’s car back because it was easier for him. It is illegal .
The rather annoying line you keep quoting me saying “to ensure repair quality DJI may update or replace the module” it does not apply here and will not stand up in court.
There was absolutely NO REASON WHATSOEVER for a replacement to drone to be sent to me, when mine from your own quote was eminently repairable. Your email said it was to be repaired NOT replaced,
You are supposed to be a reputable major manufacturer, please start acting like one and rectify this error on your part now..
I am not interested in how many times you may have got away with this in the past, You will not get away with this this time.
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