ThamEuGene
New
Flight distance : 680318 ft
Malaysia
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DJI Stephen Posted at 2-23 08:50
Hello and good day. I am sorry to know that you are having issues in saving your videos on your mobile device ( Google Pixel 3XL ). Can you please try to use a different mobile device to see if the issue will still persist? Checking for the Google Pixel 3XL on the recommended mobile device list for the DJI Mavic series drone and with the DJI Go 4 application. I am sorry to say that the said mobile device is not yet recommended for the said drone and with the said application. I would suggest using a recommended mobile device for compatibility and reliability purposes. For reference, I will post the list of recommended mobile devices for the DJI Phantom 3 Pro. Please keep us posted for further assistance. Thank you for your understanding and support.
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I've tried with Huawei P20 Pro. There is no issue.
Previously my Google Pixel 3xl works just fine, but the recent updates seams caused this to happen. |
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