p4 battery will not turn off. Have to pull it and eventually wil...
626 1 2020-2-23
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Morrisd
lvl.2
Flight distance : 5969711 ft
United States
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P4 Pro battery will sometimes not turn off at end of flight.  High use, so I know how to turn off.  Happened twice in 2 weeks same battery.  Requested firmware upgrade was completed and OK after first time, but then happened again.  Battery also "ignored" auto return home and land.  Indicated battery low at 31% and beeped, but no return home at 24% or 18% as it usually does on close in flights. Flew it in close as battery was used and it just hovered there and never went into auto land.  2 other batteries fine.
2020-2-23
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DJI Stephen
DJI team
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Hello and good day Morrisd. I am sorry to read and to know that you are having issue with one of the battery of your DJI Phantom 4 Pro. Can you please try to refresh the firmware of the said drone while the said battery is placed on the drone for us to be able to isolate the said issue and may we know if you are getting any error messages on the DJI Go 4 application if this issue is happening? Please keep us posted for further assistance. Thank you and please fly safe always.
2020-2-23
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