As I'm physically paning left and right, the phone will begin to sway and I get a yellow message that says something like: "Gimbal roll axis reached movement limit."

It'll flash then the phone goes limp like the motor is no longer working or holding the phone. But the Osmo stays on with all the lights. I've tried restarting the Osmo and ensuring that the phone is balanced. Tried calibrating it. But I'm starting to think the gimbal is just broken. It's less than a week old.

Hi, thank you for reaching out and we're sorry for the inconvenience caused. I will highly recommend you to contact our support team at https://www.dji.com/support to start up a ticket. We will perform further diagnostics on the said unit for us to identify the main reason for the problem, a corresponding resolution will be provided via email once we receive the unit. Thank you for your understanding and support!

DJI Gamora Posted at 2-25 08:47
Hi, thank you for reaching out and we're sorry for the inconvenience caused. I will highly recommend you to contact our support team at https://www.dji.com/support to start up a ticket. We will perform further diagnostics on the said unit for us to identify the main reason for the problem, a corresponding resolution will be provided via email once we receive the unit. Thank you for your understanding and support!

Thanks! I'll do that!

DJI Gamora Posted at 2-25 08:47
Hi, thank you for reaching out and we're sorry for the inconvenience caused. I will highly recommend you to contact our support team at https://www.dji.com/support to start up a ticket. We will perform further diagnostics on the said unit for us to identify the main reason for the problem, a corresponding resolution will be provided via email once we receive the unit. Thank you for your understanding and support!

I just want to confirm that this is not normal. Or that I don't have some settings off...

First question - what phone?

MGZ3K Posted at 2-25 20:52
I just want to confirm that this is not normal. Or that I don't have some settings off...

Hi, this issue is not connected to the settings of the DJI Osmo Mobile 3. You may try to use a different mobile device to see if you still have the problem before contacting our support team to start up a ticket. Thank you for your understanding.

Hi bro,you found the solution I also have the same problem