RYZE
Super Moderator
Hong Kong
Offline
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djiuser_sNBxO3on8qYo Posted at 4-4 00:19
Although all my batteries show as fully charged in the dock, 1 of 3 shows low charge cannot take off when I put it in. Is this fault and if so should I return it and exchange it? Only bought 2 weeks ago
Dear customer, 3 batteries are charged one by one on battery charging hub, yellow indicator indicates that the battery is waiting for charging, green indicator blinks periodically during charging and it turns into solid green when fully charged. If the indicator is solid red, please take the battery out and insert it to drone for charging, meanwhile, please observe the status of the indicator, if it is blue and blinks periodically, about 2 times per second, the abnormal charging is caused by low voltage of battery, just charge it by drone until the voltage returns to a normal value.
Could you please tell me what status of indicator is for the abnormal battery? If it was not the status aforementioned, you could also contact us via support@ryzerobotics.com.
Hope the info above would assist and look forward to your reply. |
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