robix93
lvl.1
Flight distance : 13445 ft
United Kingdom
Offline
|
DJI Natalia Posted at 3-5 20:40
Hi robix93, we are terribly sorry for your unpleasant experience with our customer service. I have checked your case, according to the data analysis result, the accident was caused due to the improper flight environment, you are not recommended to fly the drone in strong-wind condition. For your doubt about the data analysis, I have forwarded it to our supervisor team, we'll have someone contact you within working hours, please wait patiently.
By the way, you mentioned that DJI replied to your email by making 'copy & paste' of the message, I will also forward it to the related team to investigate and keep improving. Thank you very much.
Hi Natalia, first of all thank you !
I ask to assistance to see also other fly in which I had tha same error !
Tha day of crash (or forced landing) the wind was pretty quite... and from air data you can see the inflight wind speed based on sensor and motor resistance.
As you can see the max wind speed reached that day was 4.6m/s !! And Mavic mini can resist to max 8 m/s wind.
So the enviroment condition was good.... and Dji didn't show me a wind speed higher than 8 m/s.... |
|